- Leading Business insight and Data science engagement for one of the biggest Pharmaceutical client based out at UK- Assessing the current offerings and identifying if those still add value to business or not and helping business to decide whether offering should be continued or not - Building resourcing model to allocate resources to the priority territories based on territory potential, market access and growth and so on- Developing and grooming team on personal and professional level- Providing analytical support to the business in identifying the priority customer through clustering and segmentation exercises- Devise, deploy and monitor successful launches of the activity planning tool to maintain competitive edge across territories- Successfully led projects to identify opportunities and help brand teams to devise their brand planning strategies around the recommendation- Creating data models for various existing data sources to utilize the data more effectively and help users to gain more meaningful information from the existing data- Executive various impact analysis projects to identify the actual impact of an investment/ decision

Worked as Project Manager for the CCC+ project which is single stop solution for entire data (Pharma +Vaccines +Consumer) available at the lowest possible level- Built and managed Data mart for Global Vaccine Franchise Commercials using SAS, SAP, Bex Analyzer and SAS EG platforms- Implementing project plans within preset budgets and deadlines; monitoring and reporting on project progress- Led Vx global budgeting projects to get the 3year budget for each of the countries in terms of cash and volume- Played pivotal role in some of high valued projects with market-sizing and Global Demand & Allocation teams

- Accomplished 2 process transition right from the solution identification, piloting, setting up benchmarking metrics, defining SLAs for the one of the leaders in Gas & Energy market (F&A domain) and other one was Australian P&C Insurance market- Took ownership in defining ways of working and proposing an effective and efficient mechanism/ process of tracking performance and having an escalation matrix in place- Implemented Six Sigma and Lean tools like VSM, 5S & VM, FMEA to remove waste, variations & defects from the different processes and put more controls around the processes- Worked as a Learning Coach; developing, implementing, & executing performance improvement plans for all individuals to drive continuous improvement and employee retention- Assisting new hires such that they are productive on the floor in the shortest possible time frame- Building high performing teams that excels in delivering business value with high morale & low attrition; recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations

• Asst Team Leader with Strategy & Dialer management.• Taking care of third party portfolios and their reporting.• Working on Unified IP 6.6 & Report Application (to fetch out real time data from dialer server through SQL queries).• Performing quartile analysis for them to see where we stand, what needs to be done. • Meeting client Goals, ROR’s & staffing levels to ensure maximum profitability in line with organizational objective.• Learn how to develop a project management plan, define scope and determine project requirements.• Made various report for my organization which helped in maintaining data, also prepared dashboards reports and design their front end, helped in making strategies based on business trends, client inventory, floor staffing. • Proficient in managing teams and contributing towards improved financial performance & heightened productivity.• Increase the effectiveness and efficiency of Support Services through coordination and communication between functions.

• Handling Inbound call flow of US Avon clients.• Taking care of their inbound reporting.• Actively involved with their WFM department and their daily activity.• Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process

Working on Ensemble 3.1 and Unison 7.1 Predictive dialer and UNIFIED IP 6.5 & 6.6 Dialer.•Day to day responsibilities inc Version elude supervising the dialer for US first party and Third party (bank, Auto) collections .•Ensuring all dialer parameters\SLA's are met in compliance with business requirements and FDCPA, OFFCOM etc.•Coordinating with ops in making strategies based on business trends, client inventory.• Daily, weekly and monthly reporting about process and agent productivity to the team leaders, collection managers and AVPs