Saurabh Vij Email & Phone Number

Boston, Massachusetts, Us

- Financial Management: oversee financial operations for multiple high-value Financial Services clients, managing a portfolio with an annual revenue of USD 65 million- Strategic Support: provided financial insights and strategic support to sales and delivery leaders, enabling informed decision-making and enhancing client account profitability- Efficiency and Profitability: implemented financial processes that improved operational efficiencies, driving a 10% increase in profitability across client engagements- Budgeting and Forecasting: led budgeting and forecasting efforts, achieving a 98% accuracy rate in financial projections, ensuring alignment with client expectations and company financial goals- Stakeholder Collaboration: Collaborated effectively with cross-functional teams, fostering strong relationships and significantly improving communication which delivered enhanced accuracy and alignment in financial reporting- Performance Monitoring: monitored financial performance metrics, providing regular reports and actionable insights to senior leadership- Compliance and Risk Management: ensured stronger compliance with financial regulations and pro-active risk mitigation, especially during monthly and quarter close periods - Process Improvement: identified and implemented process improvements that streamlined financial operations, reducing costs by 10% and enhancing productivity

Boston, Massachusetts, Us

Led a 30 member design team covering visual design and UI/UX support for a large West coast based financial services client.Design Service Delivery: Led overall design service delivery, collaborating closely with onshore and offshore design leads to ensure high-quality outputs and timely project completionsProcess Improvement: Provided structure and supported the overarching vision for design services, driving the review and improvement of design processes, which enhanced efficiency and reduced project turnaround time by 15%Program Management: Managed program-level issues and risks, serving as the SPOC for program-level escalations, successfully mitigating major risks and ensuring project continuityChange Management: Spearheaded change management and planning activities, facilitating smooth transitions and adoption of new processes, resulting in a 20% increase in team adaptability and performanceResource Allocation: Reviewed and oversaw design effort estimations, ensuring adequate capacity was earmarked for all initiatives, which improved project planning accuracy and resource utilization by 20%.People Management: Managed a team of designers, including work scheduling and performance reviews, fostering a high-performance culture and improving team satisfaction and retention rates by 20%.

Boston, Massachusetts, Us

Program delivery lead for a 25 member team covering Level 3 technical support for a large travel and hospitality client’s .com applications.Agile Program Management: Led agile program management initiatives, driving successful project execution and delivery within set timelinesScrum Coordination: Conducted daily scrum meetings, sprints, and retrospectives, significantly improving team productivity and sprint outcomesStakeholder Liaison: Collaborated with business teams and product owners to define and prioritize scope items for each sprint, ensuring alignment with business goals and enhancing stakeholder satisfactionDefect and Incident Management: Oversaw defect fixing, problem, and incident management processes for the scrum team, resulting in a 20% reduction in recurring issues and improved system stabilitySLA Compliance: Managed incident and problem resolution with a focus on meeting contracted SLAs, achieving a 98% resolution rate within agreed timelinesTeam Leadership: Managed a team of support engineers, including work scheduling and performance reviews, fostered a collaborative and high-performance environment that improved team morale and retention

Boston, Massachusetts, Us

In this role I served as the global operations lead for an annual $50m book of business. Primary responsibilities:- Managed the global delivery planning and budgeting for C-suite executives- Maintained and strengthened strategic client relationships across all buying points- Identified opportunities, created and executed strategic plans to achieve business goals - Analyzed cross functional service trends, identified retention risks and growth opportunities- Provided end to end overall financial, contracts and portfolio level capacity management- Set up, monitored and improved business performance metrics. Improved DSO by 12% and delivery margins by 7% annually- Drove process efficiency, transition and transformation initiatives

New York, Ny, Us

Global Program Management Office lead responsible for coordination of projects, demand, results, tracking systems for 4 Sapient offices working on a 300 person strong FMCG accountPrimary responsibilities:- Coordinated project demand geographically and prepared executive KPI dashboards- Reviewed project health, risks and issues through weekly status meetings with project managers- Advised clients on business decisions that impacted program delivery and define processes aimed towards digital business transformation- Oversee PMO scope to ensure project goals and cross scrum dependencies are being met for each sprint

Boston, Ma, Us

- Managed entire internal financial operations for the $100M/year NA East Coast book of business- Helped leadership to identify and optimize critical operational areas such as forecast accuracy, contract risk, collections latencies, and process inefficiencies- Led various operational and delivery change management initiatives - Optimized the team’s scope and responsibilities to support revenue growth of over 6%/yoy- Supervised a globally distributed team of 8 FTEs- Documented all operational processes

Boston, Ma, Us

Primary responsibilities:- Helped setup the business operations domain for India and EU- Managed delivery project operations (financial + capacity + goveranance) end to end for a EUR 20m book of business- Recruited team members, defined scope of responsibilities, and produced a competency matrix for team wise performance evaluation- Mentored project managers on delivery tools and improving project margins- Trained teams on internal operational systems and processes- Managed corporate supply accounts and external relationships including traveler apartments, hotels, mobile phones, and car rentals

Armonk, New York, Ny, Us

Primary responsibilities:- Implementation of ITIL based service support processes - Problem, Incident and Change Management- Acted as the functional lead in design, development and implementation of Root Cause Analysis tool for IBM South East Asia – won IBM Bravo award as the Tool was selected best across IBM Asia

Paris, France, Fr

Primary Responsibilities:- Monitored high severity (L1/L2) incidents and coordinated with teams for timely resolution- Assisted in minimizing incident response and resolution time through timely allocation to dealing groups- Maintained incident database- Documented training manuals for incident and problem management

Noida, Uttar Pradesh, In

Primary Responsibilities:- Managed a team of agents responsible for content analysis, review and classification of technical whitepapers case studies and webcasts - Supervised content QA with focus on ensuring quality document content across different parameters

Senior Secondary, Commerce

Bachelor Of Commerce (Honors.), Economics, Accountancy, Law, Business Operations

Master Of Computer Management, Management, Computer Science