Project Management and LeadershipTeam Management: Successfully leading and managing teams of 30+ employees across multiple web operations projects.Project Planning and Execution: Defined project scope, proposals, and plans, ensuring successful execution through effective schedule, scope, cost, and quality management.Client Relationship Building: Cultivated strong client relationships by providing timely project updates, proposing innovative technology strategies, and offering tailored solutions.Agile and Technical Expertise: Demonstrated proficiency in Agile methodologies, service-oriented architectures, and best development practices.Web Technology Mastery: Applied a deep understanding of web technologies and modern techniques to deliver exceptional results for target customers.Project Delivery and Quality AssuranceDesign and Development: Created wireframes for online components and led project teams to design and develop high-quality applications.Usability Optimization: Developed, prioritized, and promoted design and content recommendations based on usability metrics.Project Management: Established and maintained project schedules, tracked deliverables, and prioritized tasks for the team.Planning and Coordination: Facilitated the development and prioritization of monthly and quarterly plans with team leads. Managed project calendars, tracked UX requests, and communicated effectively within the organization.Quality Assurance: Overseen QA testing, usability testing, bug tracking, and ticketing to ensure superior quality and user experience.

• Independently led and managing different type’s of projects/programs (end to end). • Expert in managing senior resources and project deliverables with providing regular project updates & status reviews to stakeholders. • Experience in coordinating projects and interdependencies between various projects within the program• Proficient with MS Office, Trello, Scrum, Basecamp and other Project Management tools.• Managing/leading multiple large/medium size project/program independently. • Manage tight deadlines and multiple strategic initiatives simultaneously. • Optimising and improving processes and the overall approach where necessary• Monitoring the progress of a project• Ensuring that key milestones are reached• Comparing actual performance against planned/scheduled performance• Planning and identifying quality requirement, Performing all aspects of managing quality.• Controlling all team and stakeholder communications

• Managed 15-20 Employees at a time on multiple projects in the Web Operations Department.• Defined project scope, proposals, and plan; executed plans through schedule, scope, cost, and quality management.• Developed strong relationships with clients by effectively communicating project status, and proposed alternative technology strategies and/or solution• Familiarity with common Agile practices, service-oriented environments, and better development practices• Strong working knowledge of web technologies along with Modern techniques to provide better results to target customer• Construction phase, created wireframes for online comps, lead project team for creating the application design and source code.• Developed, prioritized, and promoted design/content recommendations based on usability metrics.• Created and maintained project schedules, tracked deliverables, and established priorities for the team.• Lead the process to develop and prioritise monthly and quarterly plans with the team leads. Manage the calendar and tracking of the completion of UX requests, and related communications to the organization.• Managed QA testing and usability testing, bug tracking and ticketing to ensure high quality and UX.

• Working as primary liaison, is responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.• Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.• Answers customer inquiries, primarily over the telephone, e-mail or facsimile• Develops strong working relationships with assigned clients and FIS resources• Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries• Provides support in research and resolution of problems and inquiries• May prepare monthly and quarterly departmental reports• Formulating effective debt collection mechanisms for ensuring timely receipt of money from clients. • Monitoring collections processes, as well as setting up new processes for improving collections time.

• Provided client on-site/off-site consulting representation and training including computer program in-servicing, enrollment meetings, and Q&A sessions.• Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate extensive travel and associated scheduling.• Educated and updated clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology and service.• Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.• Created effective meeting agendas in order to capture appropriate client information, needs, and concerns.• Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company.

• Responsible for understanding client requirements, requirement analysis and feasibility study.• Responsible for selling web products & solutions and related services to prospective new mid-market or small business customers.• Communicate with client by Email, Online Messenger, Telephonically and update with work status.• Organized client interviews and communicated feedback from interview to candidates. Manage; track and report progress of all candidates from sourcing through start date.• Actively involved in analyzing and organizing information and data to assist in long-range planning.• Handling the team of Project/Account managers & additional responsibility of Resource planning for various projects, to ensure optimum utilization of their skills.• Enhance and strengthen internal processes and controls. Work in close co-ordination with team to ensure achievement of the set goals.

• Generating the leads from Market Research and convert those leads for various prospect.• Bidding portal like Elance,Guru,Odesk etc analysis and placing of bids.• Preparation of pre-sales material like datasheets, flyers, newsletters, brochures etc.• Coordinating with other departments to get valuable inputs in order to achieve maximum quality.• Establishing smooth relations with corporate clients, business associates. Identifying and developing potential business partners and growing existing client relationships.• Actively seek and conduct meetings and presentations with potential clients.• Draft and implement business development tactics tailored to the international market. Prepares and performs customer presentations, including Bid Defense Meetings.• Plans and coordinates client sales activities.• Ability to Promote Company brand and services through social networking (Facebook, Twitter, LinkedIn) and internet marketing (SEO/SMO, Google PPC, Press Releases, Blogs etc.)