Managing channel partners of Delhi/NCR region for the admissions into UG/PG programAchieve revenue targets

- Managed 17 Reliance Trends stores of Pune City, Kolhapur, Sangli, Satara, Miraj, Baramati & Alibaug with business turnover of 200 Cr annually - Drive KPIs delivery like Net Sale, ATS, Conversion, IPCM etc- Co-ordination with cross functional team like Marketing, Merchandising, Visual Merchandise etc to ensure store look & feel as per standard norms plus to get better business output- New store launch- Manage store profitability- Ensure adherence of all standard SOPs into each store- Support store managers to run store operations smoothly all the time

• Handling 7 own retail stores of Lucknow with team of 7 store managers & 40+ store staff members.• New store launch starting from location finalization to operational launch.• Coordination with cross functional teams like legal, finance, marketing etc. to ensure store launch as per company’s guidelines. • Vendor Management to ensure Store launch in given time frame.• Ensure each store visibility as per standard VM guidelines• Recruitment & training of store staff, need to ensure 100% trained staff all the time• Ensure expected outcome in terms of sales & service parameters• Ensure maximum conversions from walk-in customers to get good business growth.• Monitor performance at store level & put into action plans of improvement • Inventory Management & Store Hygiene as per standard norms.• Ensure good score into mystery audit & customer satisfaction rating

Headed Franchise Retail Business for entire UPE circle.Had team of 5 Franchise Retail Managers & 58 Store Managers with footprints of 72 FR stores.Drive Sales & Service parameters at each store.Maintain healthy ROI of each partner.Ensure maximum conversion from store walk-in.Maintain good NPS score.Promote latest product & services at every store.Recruitment, training & deployment of Store staff.Ensure visual merchandise as per standards.

• Managed promoter program of Pune, Nashik & Thane District.• Had team of 5 On-roll Territory Managers & 21 off-roll Team Leaders.• Drive company’s agenda in terms of products/app penetration from the team of 500+ promoters at top recharge & big handset selling outlets. • Collect data of retail outlets & deploy promoters at potential outlets to get maximum share in 4G market through bundle recharge.• Promote latest product & offers in market to ensure better penetration.• Competition Outlet Mapping to get maximum market share.• Training & Grooming of Promoters & Team Leaders to ensure better productivity.• Ensure basic hygiene at each outlet like proper visibility, promoter product knowledge, correct product pitching by promoters etc.• Maintain good relation with retailers by showing good earning opportunity with presence of promoter in their outlet.

• Handled 17 Own Retail Stores of Pune with team of 17 store managers & 80+ store staff members.• New Store Launch starting from location finalization to operational launch.• Coordination with cross functional teams like legal, finance, marketing etc. to ensure store launch as per company’s guidelines. • Launch of Pune’s first NextGen Store.• Vendor Management to ensure Store launch in given time frame.• Recruitment & training of store staff.• Ensure best customer service experience in all the stores.• Ensure maximum conversions from walk-in customers to get good business growth.• Penetration of latest product / offers among max customers. • Inventory Management & Store Hygiene as per standard norms.

• AES COCO setup in large IT accounts & IT Parks.• Coordinate with B2B team for the expansion of AES COCO setups across Key accounts. • Promotional activities in Key Accounts for product / service awareness.• Handled team of 7 Store Managers & 20+ CRO’s.• Recruitment & training of store staff.• Ensure best customer service experience in all the stores.• Ensure maximum conversions from walk-in customers.

• Franchise store setup in assigned territory• Maintain productivity of each store by giving complete product training to sales team.• Ensure higher ROI of each channel partner.• Managing customer relationships to minimize churn.• Promotional activities at different places in the city to create awareness about a particular product & service.• Revenue & Postpaid Customer base enhancement of the zone.• Handling existing accounts for proper service & to generate more sales plus revenue.• Monitor competitor activities & share recommendations for response.

1) Retail Area Manager at Surat, Gujarat. (May’12 – Aug’12)2) Retail Area Manager at Jamnagar, Gujarat. (Dec’11 – May’12)• Worked in Mass Retail vertical for prepaid data card sales.• Handled 5 Distributors including 2 for Surat city and 3 for upcountry locations.• Achieve Secondary & Tertiary Sales target of prepaid through distributors and retailers.• Map new retail outlets in the territory.• Keep a track of stock (Data card + Balance) at distributor point & retail outlets against stock norms.• Ensure visit of FOS at all retail counters through Beat Plan.• Communicate sales promotion schemes to distributors & retailers.• Handled retail market of 1 Channel Partner consisting 50 retail outlets at Jamnagar.• Conduct competitor’s analysis / audit to know current market trends.• Promotional activities through sales team to create awareness about products & to generate leads.

• Managed TTSL’s Business operations for GSM & CDMA – Voice & Data (Postpaid).• Handled 2 DSA & DST consisting 7 members plus one team leaders.• Handled retail market of 1 Channel Partner consisting 50 retail outlets.• Give training to DST on regular basis to increase their productivity.• Enable Business Growth by maintaining the productivity of Channel Partners & DST.• Handled sales of postpaid products i.e. Tata Docomo 3G E-Stick, Tata Docomo GSM Voice, Tata Indicom CDMA Voice, Tata Photon Plus, Tata Photon Whiz and Tata Walky.