Lead payments advisory and consulting sales at Asia and ANZ markets on Customer Experience, Digital Banking, Data Analytics and Platforms, Loyalty and Fintech partnerships.Lead digital transformation, customer experience, and business success advisory across financial services and retail industries. Lead initiatives around performance improvement and data-driven transformation including commercialisation of new digital products, partnering with third-party providers, to deliver cutting-edge customer solutions. Spearhead go-to-market strategies across ANZ and Southeast Asia, partnering with business leaders to shape digital strategy.

Lead digital advisory and consulting services across Asia Pacific on technology and digital implementation, Customer Experience strategy, CRM, Cloud, Data Analytics and Business Roadmaps; responsible for Sales, P&L, team management, client management and service delivery. Key engagements included- leading business transformation for 2 regional telcos, Payments and Loyalty transformation for a large retail player, advisory to Telco regulator, POS transformation etc. Key engagements led:• Development of Smart City Blueprinting & Digital Infrastructure roadmap for Malaysia. • Designed multi-year B2B strategies, target operating models, organizational design, front-end transformation, new product design, sales strategies, and cloud product development for large regional telcos.•Developed analytics-based SaaS Platform Development for Telco Regulator•Led Thailand's government strategy for data center optimisation •Developed market entry strategy for a Japanese technology design corporation to establish in South East Asia•Developed CX strategy for a regional downstream O&G and retail conglomerate to grow their NPS and Marketshare by 11%

Lead the technology strategy and digital customer experience business in the region with expertise in Business Analytics, Cloud and Data Center Optimization, Payments and Government Telco Infrastructure. Some of my engagements include: development of digital infrastructure framework; market entry strategy for IT services provider; CX strategy for a global diagnostics company etc.

As Chief of Staff for Deloitte's Digital and Technology Design services, lead initiatives focused on business development, strategic partnerships, and cross-service line collaboration. The role centered on driving client success and delivering customer value through integrated technology solutions. By fostering partnerships both internally and externally, seamless coordinated across service lines to provide comprehensive offerings. Enabled business development for technology strategy and design for healthcare and public sector industries, strengthened Deloitte’s market presence, while focusing on client outcomes ensuring that digital and technology designs are aligned with long-term business objectives.

•Customer Success Management for Advanced Metering Project at Southern California Edison (SCE) at California, USA in managing multiple projects for Smart Metering and bill pay on SCE.com both for delivery engagement as well as building end client KPIs on net attrition, usage adoption, CSAT etc and establish success management governance.•Process Design and New Service Development for United Parcel Service, USA for UPS.com to develop business and processes design for enablement of dynamic discounting capabilities.

Managing a large Technology Implementation for Revenue Assurance Project at Vodafone, India to reduce fraud and improve collections.

Customer Experience Strategy and Target Operating Model for e-Conveyancing of HM Land Registry United Kingdom offline business into online paperless office.