Saurabh Arora Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka

Bengaluru Area, India

Working as a part of the Asia-Pacific Settlements team, I was responsible for - • Understanding and suggesting improvements in processes using quantitative analysis and identifying patterns. • Assessing the market environment and helping the leadership team with the strategy on business development.• Coordinating with team members handling country-specific processes, to identify strategic opportunities of policy and process implementation.• Communicating operational achievements by standardizing KPIs to internal and external stakeholders.

Bangalore

Worked in Operations Excellence Team in Asset and Wealth Management Line of Business, where I - •Was responsible for Metric Standardization and UPT baselining for processes spread across different lines of businesses. •Segregated the metrics and Identified processes having missing CTQs.•Developed an algorithm for SLA rationalization for CTQs classified under category ‘Time’.•Created a framework to baseline Unit Processing Time and track variations in the same. • Worked with the technology team to develop 'As-Is' and 'To-Be' workflows, identifying opportunities to implement Robotics Process Automation(RPA).

Mysuru Area, India

• Built digital onboarding platform using Python and SQL for a well-known commercial bank in the US• Automated regular operational tasks using SQL, leading to savings of 2 full-time equivalents (2 FTEs) in a 12-member team