As Chief Operating Officer of Hospitality at Azizi Developments, I spearhead the strategic and operational direction of our hospitality division, driving the growth of a diverse portfolio of luxury and ultra-luxury hotels. My role is to translate our vision into reality by developing iconic properties, including our landmark all-suite hotel within the world’s second tallest tower in Dubai. I am passionate about redefining the guest experience through innovation, strategic partnerships, and empowering teams to deliver excellence at every touchpoint.With a focus on strategic growth, operational efficiency, and guest-centricity, I lead our division to exceed financial and service benchmarks, setting new standards in the luxury hospitality sector. My leadership is rooted in fostering a culture of high performance, agility, and relentless pursuit of quality. I am dedicated to not just meeting industry expectations but setting new benchmarks that redefine what luxury hospitality can be.

As General Manager - Cluster at Vinpearl Resort Nha Trang, I led the operations of a premier resort featuring 630 rooms and 57 villas, located on one of the world's most stunning bays known for its year-round sunshine and vibrant nightlife. I managed a diverse array of facilities, including a state-of-the-art Convention Centre with a 2,500-seat capacity, a 1,500-seat theatre, 20 meeting rooms, luxury spas, and the renowned Imperial Club. My role extended to overseeing the shared services for the resort’s arrival and departure pier, ensuring seamless guest experiences from start to finish.Under my leadership, I focused on elevating service standards, optimizing operations, and driving both guest satisfaction and financial performance. My approach emphasized a hands-on leadership style, empowering teams to deliver exceptional service in a highly competitive market, further solidifying the resort’s reputation as a leading destination for both leisure and business travelers.

Yas Plaza Hotels are one of Abu Dhabi's leading hotel destination with a cluster of 6 international branded hotels which includes IHG : Crown Plaza & Staybridge Suites; Radisson : Radisson Blu & Park Inn; Rotana : Rotana & Centro with 21 Bars & Restaurants and 25 meeting and events facilities.

Responsible for the world's largest Sheraton and St. Regis hotels which respectively equipped with 4,001 rooms and 400 rooms. Key responsibilities:- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded- Deliver hotel budget goals and set other short and long term strategic goals for the property- Overseeing and managing operational departments and working closely with department heads on a daily basis- Manage and develop the Operations Executive team to ensure career progression and development- Undertake additional duties as requested by Managing Director

On 19th Aug 2015, Sheraton Bangalore Hotel at Brigade Gateway was one among 10 Sheratons from around the world that were chosen to be crowned as Sheraton Grand Hotels - a new premier tier of Sheraton hotels, comprised of best-in-class Sheraton hotels and selected for their primary urban or resort locations, success in driving superior guest satisfaction scores, and showcasing outstanding design throughout the hotelKey Responsibilities:- Successfully opened the First Newly built and Managed Sheraton Hotel in India- Involved in complete pre-opening tasks- Work closely with RVP & MD to align management style, working practices and conduct with Sheraton Bangalore's and Corporate's vision, values, operating standards and policies.- Analyzing key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options.- Adding value through revenue growth and operational efficiency through process improvement- Providing direction and vision for all direct reports promoting a free flow of information- Attract and retain high potentials; coach and develop others; communicate views honestly and directly, while consistently recognizing and rewarding good performance- Understand and abide by all Government laws relating to the hotel- Monitoring and contorting all financial aspects of operating departments- Actively participate in sales presentations, property tours and customer meetings- Personally involved in the "caring for community" program- Implement and monitor programs to maintain the condition of hotel assets in all F&B areas- Hotel Champion for the Brand Audit and Operational Excellence- Undertake additional duties as requested by the General Manager

Key Responsibilities:- Develop the Rooms Division including Front Office, Bell Desk, Housekeeping, Concierge, Business Centre, Royal Club and Spa Operations.- Managing resources in the best possible manner to achieve and exceed customer delight- Managing Room's inventory to optimize the revenue and exceeding budgeted income- Modification, implementation and planning of working designs of various areas of departments- Looking after online customer feedback system and make sure guest complaints are handled in efficient manner- Up-gradation and installation of Opera (PMS), Customer Feedback System and Triton (GSMS)- Prepare budgets for rooms division and ensure in line with organizational guidelines and that profitability is maintained at the project level- Monthly analysis of Profit and Loss Statement- Motivate and lead the team to the set objective and re-enforce the values and culture of the organization- Improve interdepartmental relationships by ensuring that communication channels are right and focused

Spectra is a complete hospitality solution company dealing in all hospitality products be it Hotels Representation, Transport, Tours, Packages, Destination Management, Events, Conferences, Conventions Exhibitions, Incentives. Spectra Hospitality thus comprises of Spectra Hotels, Spectra Travels and Spectra Events & Conferences run individually by experienced and dedicated staff backed by a corporate Marketing team.Key Responsibilities:- Sales and Marketing tie-up with various international hotels- Looking after key accounts- Signing up various contracts with hotels and resorts- Planning and implementing marketing strategies and operational policies for Spectra and its associate hotels- Getting GenaRes in India. GenaRes provides CRS, GDS, Hotel Booking Engine, Private Label Voice Services, Marketing Services- Room inventory of all associate hotels- Representing the company in most of the international travel trade fairs

Key Responsibilities:- Reporting directly to General Manager in the capacity of officiating FOM- Responsible for overall operation of the front office including Front Office, Guest Relations, Grand Club, Communications Centre, Business Centre, Lobby Shop, Cashiers, Concierge, Airport Services, Bell Services, Valet & Porch Attendants- Reviewing operational working standards and looking after FO and F&B operational aspects of Grand Club- Creation of new concepts and experimentation leading to operational success of the Technology Concierge Services- Working in close Co-ordination with sales and marketing as Revenue Manager in order to increase yields, market share and market penetration- Successful implementation of multifunctional desk. Incorporated multi skill at Grand Club for the employees to handle Front Office operation as well as Food and Beverage operation with the same flair- Working with Finance and IT to streamline the Night Audit Precedures