• Leading Credit Risk and Collections function for Otis North America and optimizing cash flow cycle, reduce DSOs and minimize credit losses.• Drive a comprehensive credit risk management strategy that includes evaluating the creditworthiness of current and prospective customers, setting appropriate credit limits, and communicating these recommendations. • Instituted credit controls for delinquent customers including Suspensions• Partner with the sales, finance, and leadership teams to manage customers with high complexity.• Hire, train and develop high performing teams while driving standardization and continuous improvement.

• Global Lead for Customer Excellence – Credit & Collections, Overall responsibility of building the customer experience for Treasury group.• Have Treasury voice on the table across multiple projects to improve customer experience & Credit Risk / Collection optimization to accelerate cash flow.• Instrumental in streamlining Order to Cash processes end to end.• CFO Award for best solution to minimize collection disputes

• Managed AR portfolio of $20 Billion ($75 Billion in Sales)• Mentored team of 35 credit analyst & 5 managers, responsible for measuring and protecting end to end life cycle of the dollar, based out of global contact centers in Warsaw & Manila.• Strategic leadership, oversight, planning and management of Credit Risk & Collections function• Led efforts in framing & implementing policies for ONE global risk function covering securitization, credit limit decisioning, rating & scoring principles• Globally lead all Credit Risk automation initiatives on the Microsoft ‘Modern’ Platform• Partnered with sales and business unit leaders to ensure credit exposure and securitization is built into the commercial decision making• Support business units in addressing customer credit risk situations/delayed collections by providing powerful credit solutions through deep interactions with our customer CEOs & CFOs• Proud recipient of 'Highly Commended Winner' Best AR Solution, Adam Smith Awards – 2020

• Provided guidance to 6 Credit Managers (FTEs) across Asia on best Credit Risk practices• Instrumental in building collections team, resulting in lowest ever delinquency rates • Led integration of the Credit Risk & Collection function between Microsoft and erstwhile Nokia • Built credit capacity solutions across Asia for our customers, leading to an 8% revenue growth• As a first, successfully rolled out structured finance products for the partner ecosystem • Microsoft CFO award for outstanding contributions in driving impact through partnership

• Successfully led and transitioned Finance and HR competencies to the new company. This was a $ 4.9 Billion global divestiture, being converted into a separate legal entity• Performance award for transposing the functional competencies in record 6 months’ time

• Established & centralized the very first Customer Service Center for DuPont• Let a team of 52 CSRs (FTEs) and was successful at meeting their career aspirations• Independent charge as Sales & Marketing Manager for SentryGlas across India

• As a Treasury Manager responsible for structuring funding initiatives for key customers, and leading a team of Credit Analyst in managing Credit Risk and Collections function• ‘Excellence in Business’ award from Global President for outstanding contributions