Saurabh Chaturvedi Email & Phone Number

IT professional with extensive experience providing L2 support to global users across APAC, EMEA, and the US. Proficient in troubleshooting and administering diverse systems, including Mac OS, Windows, and Linux.• Technical Support: Expertise in providing L2 support, incident management, and service improvement within ITIL-based environments. Committed to enhancing user experience and operational efficiency.• Application Administration: Skilled in managing and supporting applications such as GSuite, Office 365, Slack, Okta, Zoom, JAMF, Intune, Azure, and ABM, ensuring optimal performance and user satisfaction.• Systems Management: Proficient in the installation, configuration, and maintenance of computer systems, servers, printers, and peripherals. Experienced in managing Windows and Linux infrastructures, including virtual machines and RAID setups.• Active Directory Management: Strong background in user account management, including troubleshooting, security configurations, and ensuring secure access to resources.• Vulnerability & Patch Management: Conduct comprehensive vulnerability scans with Nessus and implement security patches through Desktop Central to safeguard systems and ensure compliance.• Exchange & Office 365 Administration: Advanced skills in administering Exchange environments, managing hybrid deployments, and troubleshooting mail flow and user access issues to facilitate smooth communication.• Security & Compliance: Proven experience in Microsoft Security Patch Management and IT asset management, collaborating on incident and vulnerability management initiatives to maintain organizational security.• Backup Solutions: Administer Veritas Backup Exec and NetBackup, focusing on robust data protection, monitoring backup jobs, and overseeing restoration processes to ensure business continuity.• Team Leadership: Provide mentorship and guidance to L1 Helpdesk teams, acting as a technical escalation point for complex issues, fostering a culture of learning and improvement.• Vendor Management: Proactively engage with vendors to address IT infrastructure needs and resolve issues efficiently, ensuring quality service delivery.

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  Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Electronic And Communication Engineering