Saurabh Dwivedi Email & Phone Number

Raleigh, North Carolina, United States

Oracle Fusion Cloud ERP SCM Implementation Program (Senior Project Manager):Leading end-to-end implementation, ensuring adherence to specifications, budget and timeline. Empowering international team to deliver excellence. ”Scrum Master (Azure API, Microsoft Powerapp, Mulesoft Integration):Facilitated seamless integration of internal ERP and service management systems with external third-party order management systems and automation of service orders and invoices.Field Service ERP Enhancements (Siebel, Oracle Fusion Middleware, Mobility Apps):Delivered transformations, optimizing field service operations.Service Delivery Manager (Oracle Service Cloud, Siebel CRM, Oracle Field Service Cloud):Led maintenance and support for North America Service Business.Project Manager for Oracle Apps and Platform Upgrades:Successfully led the upgrade of Siebel, BIP, OBIEE, ETL, and Window/Linux OS and Oracle DB components.Gen AI:Led the Gen AI and ML Use Cases discovery and the initial project for Field Service Business. Continuous Improvements:Identified and implemented process efficiencies to enhance customer experience and service operations.

Milwaukee, Wisconsin, United States

Senior Business Analyst :As a lead business analyst, led -- Conduct Requirement Gathering and Elicitation sessions with Business Stakeholders.- Perform Fit Gap analysis and feasibility of the requirements with respect to System capabilities.- Translate business needs and Create Detailed Functional Design Documents and present to the Business architects and Leads- Coordinate with development team in Build and System Testing- Communicate planned releases/outages/maintenance to IT and Business Stakeholders- Process Mapping with other Oracle CX applications - Drive the POC for transforming Technician Dispatch & Schedule to Oracle Field Service- Develop functional test cases- Performing manual system testing- Identify data migration and data load requirements and come up with timeline with technical team- Provide necessary demos in UAT environment- Identify end user training needs and requirements to update ihelp documents- Analyze different data sources, types and formats and provide direction for streamlining and manipulating data to adhere to system structure- Guide and Coach team of Business analysts

Chandigarh

Business Analyst/Siebel Consultant - - Perform Root Cause Analysis - Create Use Cases and Main Flow Diagrams- Perform Feasibility analysis with Siebel CRM out of box capabilities- Prepare Functional, Service and User Interface Catalogs- Perform fit gap and cross track impact analysis, and then author functional design documents- Led the team in keeping the Master Design documents updated and version control- Work with technical team in Build of requirements and performing system testing- Contributed to inhouse competency by leading multiple proposals submissions- Designed Customer 360 view for the call center agent- Design Siebel Marketing Program, Campaigns, Offer and Lead Management- Performed System Testing and Supported SIT and UAT- Authored User Training Material

Mumbai Area, India

- Market Intelligence creation through market research and analysis.- Scoping out market opportunities.- Responsible for conducting campaigns, lead generation and addressing queries from leads.- Pre sales and sales support - Developing corporate dossiers, Business Case Studies, Corporate Dossiers, Marketing Flyer

Banglore

Scoping out market opportunity for the Symphony services to move into Embedded Product engineering space.Mkt Research, Mkt Scoping, SWOT, Competitive Landscape

Mba, Marketing/E Business

Activities and Societies: CSI(Computer Society of India), NHR (National Human Resource Association) Cultural Secretary

Bachelor Of Engineering - Be, Electronics And Communications Engineering

Be, Electronics & Telecommunication

Activities and Societies: EGO 2003 (Inter Engg college cultural & sport festival) organizer, performed in Dance comptt

Education record