Saurabh Singh Email & Phone Number

Ontario, Canada

• Planning, scheduling and execution of buid initiatives that include patching, operational product upgrades and operational integration support for projects that deliver new functionality• Responsible for deployment, uplift, and transformation of compute resources.• Leadership of large scale infrastructure enhancement efforts for infrastructure currency plans, implementation and operations handover• Participate in the review/development of new technology and service… Show more • Planning, scheduling and execution of buid initiatives that include patching, operational product upgrades and operational integration support for projects that deliver new functionality• Responsible for deployment, uplift, and transformation of compute resources.• Leadership of large scale infrastructure enhancement efforts for infrastructure currency plans, implementation and operations handover• Participate in the review/development of new technology and service standards• Lead and promote strategic direction of the infrastructure currency service to address business needs• Manage team of technical leads/manager responsible for Compute, Storage, and Backup• Primary duties involve the management and coordination of outsourced support provider• Infrastructure refresh planning and implementation • Optimization and continuous improvement of existing infrastructure and transformation to new platforms • Ensuring stability, capacity, and refresh of the compute and storage platform • Direct and document process and operational improvement across multiple platforms while providing continual improvement • Build and delivery of new infrastructure Show less

Toronto, Canada Area

Responsible for overseeing both technical and managerial aspects of Roger IT department. Plan, direct and design company’s IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure. Suggesting different ideas to improve a system and actually make that idea a reality. Collaborate with colleagues and department heads in order to develop strategies to align with the Rogers overall financial and corporate strategy.Oversee IT… Show more Responsible for overseeing both technical and managerial aspects of Roger IT department. Plan, direct and design company’s IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure. Suggesting different ideas to improve a system and actually make that idea a reality. Collaborate with colleagues and department heads in order to develop strategies to align with the Rogers overall financial and corporate strategy.Oversee IT Department Currency/Patching and BuildsImplement Processes and ProceduresDevelop Strategies Show less

Montreal/Toronto

As Service Portfolio Manager I provide leadership for the delivery of steady-state and project work from an end to end perspective for all accounts in the Canadian Portfolio. My leadership responsibilities spans across the Canadian & Global Delivery Center locations for all the services contracted to be delivered by the SDO competency. Some of my R&R includes:-Promotion and acquisition of tribal knowledge across all geographies. Provide clear escalation path for resolution of… Show more As Service Portfolio Manager I provide leadership for the delivery of steady-state and project work from an end to end perspective for all accounts in the Canadian Portfolio. My leadership responsibilities spans across the Canadian & Global Delivery Center locations for all the services contracted to be delivered by the SDO competency. Some of my R&R includes:-Promotion and acquisition of tribal knowledge across all geographies. Provide clear escalation path for resolution of challenges.Support and help drive overall global initiatives on behalf of the Accounts.Promote and support the global team to achieve their GD Objectives.Monthly Competency Operational reporting (including Problem Management, SLA, Audit Posture/Exposures etc.Point of escalation on Project Delivering Timelines when SDO resources are in play (Canada, Argentina, Brazil, India etc. Negotiating DOUs, MOUs, interlock with the account teams and delivery teams (Across all Geographies).Defining/reviewing competency technical solutions during Steady State, RFS or Project phase.Managing competency Financials with account teams (through MOR process).Competency Labour Forecasting across portfolio.Providing account delivery direction to Service Line Delivery teams across all geographies.Providing leadership ensuring penetration of all Canadian CIP, GD, GDF, QIP initiatives across portfolio.Providing leadership in account compliance and business controls posture.Providing leadership in Major Incident situations from a competency perspective ensuring right skillset is applied.Improving the quality of IT services to meet or exceed service levels at an acceptable cost. Show less

Memphis, Tennessee, United States

Working as Global Delivery Manager some of the responsibilities includes:Single point of contact for client group to represent IBM from a service delivery standpoint, and to represent the Clients' plans and strategy into IBM.Continually identify ways to reduce costs in delivering the services and improve service deliverable.Assist with management of costs including annual DOU/interlock plan negotiations between service delivery and the DPM.Understand customer requirements and… Show more Working as Global Delivery Manager some of the responsibilities includes:Single point of contact for client group to represent IBM from a service delivery standpoint, and to represent the Clients' plans and strategy into IBM.Continually identify ways to reduce costs in delivering the services and improve service deliverable.Assist with management of costs including annual DOU/interlock plan negotiations between service delivery and the DPM.Understand customer requirements and business opportunity/requirement identification, guidance, support and closure.Meet with the customer to review the business support services provided and incorporate changes in service / support scopeSPOC for Sending GeoDeliver on service commitments and participate in account plan/strategyHandle Operational Issues related to ITD GD India delivery.Ensure SLA/SLO attainment as agreed in SOWProvide leadership and direction to Delivery teamsManage Crisis ManagementPlans , facilitates & coordinates delivery improvement measures (SIPs) Drive/Manage service quality, performance, and improvement of service delivery processesMonitors service-delivery performance with established governanceFacilitates Business Continuity for the account during regional/location outagesEnsuring seamless communications between sending & receiving geo teamsResponsible for client satisfaction on Service DeliveryUnderstand client requirements, business opportunity identification, guidance, support and closure.Own service quality for service provided by the delivery organizationEnsure continuous communication & coordination with clientDrives productivity in coordination with service linesReview CHIP tool report & prepare G2G planDevice action plan based on CSAT report Show less

Bangalore

Meet with the customer to review the business support services provided and incorporate changes in service / support scope. Performed various administrative, analytical and professional activities for clients, addressed and resolved client concerns. Act as liaison between client and IT staff for ad-hoc business support and reporting requests. Identify support needs (reporting & administrative) and work with various interdisciplinary… Show more Meet with the customer to review the business support services provided and incorporate changes in service / support scope. Performed various administrative, analytical and professional activities for clients, addressed and resolved client concerns. Act as liaison between client and IT staff for ad-hoc business support and reporting requests. Identify support needs (reporting & administrative) and work with various interdisciplinary teams to frame solution. Monitor and actively manage quality of reports and data presented. Ensure completeness and accuracy of reports and upload of same to intranet.Initiate, recommend and implement business support and reporting process improvements. Address questions on monthly billing and reporting framework.Set service expectations and track customer satisfaction. Show less

Worked with clients as a Storage Consultant to understand the issue and helped them in resolving the same.

Master Of Business Administration (M.B.A.), Finance And Financial Management Services

Bachelor'S Degree, Computer Technology/Computer Systems Technology, First Class

Hsc, Computer Engineering

Ssc, Mathematics