Saurabh Thomas Kandathil Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

As part of the Loss-Mitigation strategy, I was involved in legal recovery operations. The role broadly encompassed:● Responding to law firm inquiries and escalations for accounts in the legal recovery strategy ● Maintained tri-party communication with law firms and Legal Network Manager (vendors) to resolve customer and legal account level issues● Liaised with internal stakeholders like Payments, Fraud, Loss Mitigation Back Office, Legal Counsel, Privacy office, Compliance, Process, and Operations Managers; coordinate investigations of missing payments, fraud, disputes, inventory reconciliation, credit balance adjustment, credit bureau updates, obtain lawyer’s witness signatures on documents etc.● Ensured attention to detail while providing evidence or supporting details to law firms for suit worthy matters● Assist Process Managers with running agency account placement exception scripts and performing daily inventory reconciliation of accounts ● Perform monthly compliance monitoring program to test

Toronto, Canada Area

Bengaluru Area, India

- Gathering and prioritizing product and customer requirements, defining the product vision. Have been instrumental in a team to pilot a product from concept to launch- Work on Revenue Opportunity Assessments and positioning the product in the market- Work closely with Multifunctional teams including User Experience, Engineering, SEO, Marketing and QA teams to define, develop and extend the reach of the Product- Write specifications, prioritize features, build consensus and coordinate product schedules with the planning and implementation teams- Coordinate with Sales and product support team to ensure revenue and customer satisfaction goals- Monitor the Problem Reports and work closely with respective teams for a resolve- Ensure the cohesiveness of the overall User Experience and periodically improvise for the better- Review and shortlist resumes and be a part of the interview panel to hire new resources

Bengaluru Area, India

Hatfield, Hertfordshire, Uk

M.Sc. Aerospace Engineering, Fluid- Structure Interaction

Bachelor Of Engineering - B. Tech, Aeronautical/Aerospace Engineering Technology/Technician, First Class

Intermediate Education

Regular/General High School/Secondary Diploma Program