Saurabh Tyagi Email and Phone Number

Driving cross functional business transformation initiatives to bring growth and effective governance at global telecom industry leaders.- Digital transformation of the customer experience for mobile and enterprise business at a leading East African Telco. Develop and implement roadmap for SFA, CRM, CVM and retail management. - Business transformation to drive end to end asset lifecycle management and VAT implementation at multinational Middle East Telcos.- P2P and O2C process automation as part of Finance transformation for an India based Global Telco.

Program Management responsibilities for the launch of B2C and B2B telecom services (4G/FTTx) and digital ecosystem of Jio Infocomm.- Managed the business process (BPM) team to deliver cross functional processes for distribution/ supply chain/customer activation of the e-commerce and retail launch of Jio business lines.- Built the business analytics roadmap and led delivery of realtime dashboards to measure organizational performance through KPIs and management reports on mobility platform. - Facilitated the set up of business operating centre to monitor and supporting pan India channel partner and store operations. Managing the set up of back office operations to drive technology and infrastructure operations across distribution centers. - Managing special projects for launch readiness and supply chain digitization in ERP and DMS, including last mile delivery pilot project, vehicle tracking and assurance program.

Project Management responsibilities for global sales transformation initiative including launch of the CRM and SFA (sales & marketing force automation) program. - Increased sales productivity by enhancing lead management, marketing automation and sales analytics. - Build the product roadmap and set up the off shore team to improve adoption and effectiveness of the SFA tool.- Provided business planning and operations support for sales & marketing campaigns, sales training, bid management and analytics across 45 countries. - Managed the APAC regional sales ops of planning, budgeting and resourcing in addition to global responsibilities.

Marketing & Supply Chain Analyst, Orange County;B/S/H (Largest European Home Appliance Manufacturer);- Lead strategic analysis for North American distribution network to align the market and key account requirements with the product mix strategy and optimize supply chain costs. - Completed vendor assessment to rank the logistics vendors across critical performance parameters.Marketing Consultant, Orange County;Volcom (California based life-style brand);- Developed a market entry strategy for emerging markets in Asia, with due diligence, primary and secondary market research.Summer Associate, San Diego;Hologic- GenProbe (US based Bio Tech Company); - Created a framework for the Sales & Operations Planning process to enhance sales forecasting and production planning.- Realized cost benefits in production and quality processes using Lean Six Sigma tools and statistical techniques.

Managed the solution delivery and business transformation responsibilities for the customer service and operations team in global CRM roll out for a top telecom client.- Drove changes to lead to cash and trouble to resolve process leading to higher customer satisfaction and market share growth.- Introduced the ecommerce process for the B2B customer sales and support of legacy products.- Supported product launches and customer service improvement across Europe.