Saurav Kumar, Mba Email & Phone Number

Boston, Massachusetts, United States

Bhubaneswar, Orissa, India

• Independent Charge as the Head of the Department. Operated as the hotel head in the absence of General Manager.• Reported directly to the General Manager• Acted as Front Office Manager, leading a team of 10 people• Ensured two Platinum Ratings by Bureau Veritas for the Hygiene Policies followed at the hotel.• Accomplished Training Man-days for the department by delivering need-based quality training to all team members. • Succeeded in managing the overall functioning of the department whilst ensuring that the department operated well below the laid-out expense budget by putting in place measures to reduce, reuse and recycle without compromising on quality or experience. Efficient inventory management and room assignment to ensure the highest guest experiences and highest HLP savings.• Reviewed all guest feedback on all platforms including the Hotel Feedback System, Booking.com and TripAdvisor and devised necessary action plans for guest experience improvement and team training. This resulted in an overall guest satisfaction of 86%.

Jaipur, Rajasthan, India

• Second in command to the Front Office Manager, responsible for ensuring the smooth functioning of the department with a strong focus on Training and Guest Experience while leading a team of 25 people• Ensured a Platinum Rating by Bureau Veritas for the Hygiene Policies followed at the hotel as the Departmental Hygiene Manager• Contributed directly to the GOP by identifying upselling opportunities at the reservation and check-in stage• Accomplished budgeted Training Man-days for the department by delivering need-based quality training to all team members virtually and onsite. Devised various training plans, PTPs and learning opportunities for the team• Devised action plans for guest experience improvement & training in response to guest reviews & feedback received, resulting in overall guest satisfaction of 95%

Ranthambhore, Rajasthan, India

Management Training part of the Postgraduate Diploma in Guest Service Management• Assistant Manager – Front Office - Lead a team of 10 pax- Efficiently executed sold-out positions with a strong focus on guest experience• Assistant Manager – Food & Beverage - Lead a team of 14 pax- Responsible for all outdoor dining venues & operations

New Delhi, Delhi, India

Bengaluru, Karnataka, India

5* Deluxe Luxury Business Hotel with 160 Rooms and Suites, 5 F&B outletsManagement Training part of the Postgraduate Diploma in Guest Service Management• Front Office Supervisor- Supervised a team of 20 pax- Shadowed and shared responsibilities with the Duty Manager • Food & Beverage Supervisor- Supervised a team of 28 pax- Shadowed and shared responsibilities with the Restaurant Manager

Mumbai, Maharashtra, India

Management Training part of the Postgraduate Diploma in Guest Service Management• Front Office Assistant- Efficiently operated sections like cashiers and FD with a focus on reservations• Food & Beverage Assistant- Assisted as station holder and runner in the all-day dining and coffee shop• Housekeeping Assistant- Ensured the highest standards of housekeeping, being allocated to a specific floor• Kitchen Assistant- Worked in all sections of the kitchen like bakery, pastry, western and Indian

Agra, Uttar Pradesh, India

• Worked in all sub-sections of Front Office – Cashiers, Concierge, Reception, Telephones and Reservations along with Housekeeping Operations. Consequently was responsible for the shifts in the capacity of a Shift In-charge.• Worked in all sub-sections of Food and Beverage Service – Restaurant (All Day Dining and Speciality), In-Room Dining, Bar, Banquets and Exclusive Dining and along with Pastry & Bakery Operations. Consequently was responsible as Station Holder.• Appointed as a Personal Butler to VIP Guests and Dignitaries and received the highest recommendations from all of them.• Seamlessly ensured complete guest satisfaction across all functions resulting in a guest satisfaction score well above 92% along with regular guest recognition through letters of appreciation, surveys and TripAdvisor.

New Delhi, Delhi, India

Representing the student body and upholding high ethical and moral standards of the school whilst ensuring discipline and order. Overall responsibility of all events (Intra and inter-school).

New Delhi, Delhi, India

Zenith Magazine

Master Of Business Administration (Mba), Global Hospitality Management, Distinction, Valedictorian

Activities and Societies: Student Ambassador Founding President, Career Leaders Society MBA Class Delegate Head of Finance, Les Roches.

Postgraduate Diploma, Guest Service Management, Gold Medalist For Academics, Pass With Credit

A 24 months comprehensive programme that included classroom education at The Oberoi Centre of Learning and Development, Delhi and hands-on.

Certificate Of Proficiency, Hotel Operations, Distinction

The Systematic Training and Education Programme (STEP) includes comprehensive and intensive on-the-job training at select Oberoi.

Bachelor Of Arts - Ba, Tourism Studies, 1St Division

Bachelor's of Tourism Studies

10+2, Commerce, 95.25 %

Activities and Societies: The School Magazine, "Zenith", Debating, Master of Ceremonies, Anchoring, Literary Club, Face to Faith.