With a solid foundation in hospitality management, I bring extensive experience in leading front office operations and guest services at prestigious establishments. Currently serving as a Guest Services Supervisor at White Oaks Conference Resort & Spa, I am dedicated to ensuring the highest standards of guest satisfaction and operational efficiency.My expertise lies in overseeing daily operations, managing staff performance, and resolving guest issues with a focus on delivering exceptional service. I am proficient in using OPERA PMS and Microsoft Office, and have a proven ability to manage and develop high-performing teams. My responsibilities include creating and optimizing staff schedules based on occupancy forecasts, mediating employee conflicts, and providing leadership and mentorship to new hires.In previous roles, I have consistently demonstrated my ability to handle complex guest inquiries, manage group bookings, and execute administrative tasks with precision. I have a strong track record of improving guest service metrics and have been recognized multiple times as Employee of the Month for my contributions to enhancing the guest experience.Holding a Post Graduate Certificate in Hospitality and Tourism Management from Niagara College Canada, and a Bachelor of Arts in Hospitality Management from the University of West London, I am committed to continuous learning and professional development. My certifications, including Smart Serve and WSET Level 1, further complement my expertise in the industry.I am passionate about the hospitality sector and thrive in environments where I can contribute to both guest satisfaction and team success. My goal is to continue advancing in my career, leveraging my skills and experience to drive excellence in hospitality management.