Saurav Kumar Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Working as Regional Service Trainer based in HO at Gurgaon looking after the training of entire North India to provide best level of Service experience to our customers

Ludhiana, Punjab, India

Providing training to Service Ambassador of IFB service centres of Punjab, J&K. Training involves technical specification of product, range from features, troubleshooting, servicing of product.Customer Repeat call analysis, Negative feedback responses analysis, Net promoter Score(NPS) analysis.Working with service team at grass root and providing part failure or product related issue to quality department.

Gurugram, Haryana, India

Providing OJT to operatives and new joiners.Drafting and managing an effective induction training schedule .Imparts basic level to advance level diagnostic training to the Technicians of Area dealerships.Responsible for collecting Skill Matrix of workforce and reporting TNI to managementContent development for training. Pre and post test evaluation. Training Feedback generation.Focused approach to develop the individuals as per Maruti Suzuki work culture (3G, 3K,5S, 3M, HHT, KYT, POKA YOKE, KAIZEN).Utilization of a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs

Tirupati, Andhra Pradesh, India

Implementing of Safety protocols of DGCA for Aviation Refueling Procedure.Maintaining of inventory for ASF (Airport Service Facility).Supervision of Refueling of Aircraft.Quality maintenance of fuel and regular inspection.Checking of functions of Refuellers.Conducting of various QC tests (Aqadis tablet test, Cu/Silver test, Millipore test)Quarterly Fuel meters Calibration at various points.

Master Of Technology - Mtech, Nano Technology, A

Bachelor Of Technology - Btech, Mechanical Engineering, B+

Senior Secondary, Pcm, 80%

Secondary School, 88%