Saurav Kumar Email & Phone Number

Delhi, India

Responsible for the day-to-day management of the relationship with multiple franchise partners and serves as the primary point of contact with multiple internal stake stakeholders. - Provides general business and operational guidance while leading through influence. Drive Company goals, including KPIs and targets, and maximize the Franchise Operator's Investment.- Responsible for end-to-end recruitment.- Applicant Database Management - Maintaining and updating of applicant database & trackers in excel sheets on daily basis. MIS – Weekly & Monthly reports. - Candidate management, Employee Referral Management, Campus Hiring & Internal Job Postings.- Salary Negotiations & releasing of Offer letters.- Employee On-boarding Program (Joining Formalities and New Joiners Induction program). - Facilitate and assist with quality communications between all Franchise support departments and individuals within the Franchise Operator.- Ensure a quality start-up and opening assistance for new stores through training of new Franchise Operators.

Noida, Uttar Pradesh, India

Taking care of daily operational procedures. Handled customer complaints and sought timely resolutions.Ensured accuracy of monthly and quarterly reports.Proficient in the use of MS Office applications including Excel and PowerPointManaged Customer relations and resolved issues as quickly as possibleResponsible for smooth opening and closing procedures. Responsible for entire POS management and inventory control.Oversaw marketing campaigns and identified potential areas for growthMenu Updations On POS.Local Marketing.

New Delhi, Delhi

Joined there as Restaurant operations assistant Learned various aspects of restaurant operations also got opportunity to learn Bar management. Was actively involved in guest management.

New Delhi Area, India

Completed six months mandatory training in all the departments of Hotel. Was recognized as the best trainee by the Restaurant Manger of 24/7, famous Coffee shop of The Lalit New Delhi.

New Delhi, Delhi, India

Started my career as Team members in this company, got prometed to Brew master. Than also got promoted to Shift manager It was a part of guest delight management process.