 Responsible for interacting with international customer(US, Europe, Asia Pacific) Content writing Providing L1 support via email.  Interaction with technical teams to resolve issues requiring advance technical assistance.  Working on Online Ticketing System. Tracking all the open issues, Auditing Closure, ETA and SLA's. Responsible for ensuring 24*7 availability Analyzing queries and resolving them

 Generating leads and selling IP-PBX system. Visiting corporate offices in NCR and briefing them about PBX system To make and receive International calls and making the customer aware of PBX system and also creating accounts for them with complementary Direct Inward Dialing numbers. Maintaining MIS Writing web content for websites / portals from scratch. Writing product descriptions, brand support material etc.  Proof reading, editing and writing content on a regular basis for building up the website including informative short articles.

 Served as a basic point of contact for customers with reservations, cancellation, schedule change complaints, queries, request, feedbacks etc Selling ancillary products like economy plus seats, Hotel accommodation and Car Rental service. E-mail Support-Baggage Resolution and Disputes