At Cognizant, I lead large teams across multiple digital delivery engagements of a tech giant for their fintech arm, driving strategic initiatives, bidding efforts to enhance productivity and establish impactful analytics pipelines. I developed innovative solutions resulting in significant improvements in reliability, product enhancement, consumers, merchant and other stakeholder groups resulting in notable revenue growth. Additionally, I streamlined reporting processes through automation, saving substantial time and resources, while also laying the groundwork for long-term efficiency through data consolidation. Furthermore, I implemented solutions for unified web applications and decision support, reducing manual workloads and improving navigation. In areas such as end-to-end driver metrics and fraud prevention, my efforts led to enhanced reporting efficiency and innovative solutions for fraud prevention. Through effective global hiring and resource management, I ensured a strong and capable team, recognized by the client for exceptional value we helped their products with to become the market leader in 2023.

As the Global Strategy & Program Manager, I headed global program management and drove business transformation initiatives, resulting in optimized processes and adoption models. I spearheaded a comprehensive external wholesaling program and implemented an advanced algorithm-based Personalized Contact Model for financial advisors, resulting in an impressive increase in sales forecasting probability. I enhanced sales productivity and market penetration, positioning the organization as an industry innovator.Furthermore, I addressed business concerns, developed innovative solutions, and interpreted complex analytical results to provide actionable insights. Leading sales analytics for the entire North America Region, I scaled market share in advisory platform sales and managed revenue-improving business initiatives, mitigating operational risks through a data-driven approach. I influenced decision-making and earned recognition with awards such as "Best Analytics Support for Midwest US in 2019" and the "Delivery Excellence award in 2018.

In this role, I played an instrumental role in the relocation of software roles from the US to Hyderabad within two years, implementing a streamlined process blending automation and manual intervention. Collaborating with Technology and Analytics teams, I successfully deployed the solution across four US regions. Additionally, in analytics leadership, I standardized legacy reports, reducing wastage, and facilitated the creation of the "Top Achiever Award" in 2014, maintaining a high Stakeholder Experience score, earning the "Blue Mine Award" in 2015. In sales operations, I managed global sales for the US and Canada, optimizing pipeline progression and implementing the "Sales Integration Program," alongside data-driven strategies to enhance win rates for large deals.

Joined as an Associate and progressed to the role of Assistant Manager, Operations.I managed global program and business migration initiatives, overseeing the transition of operations to Kolkata, Hyderabad, and Vizag for credit and risk operations from the UK. I prioritized operational risk mitigation, compliance management, and automated capacity planning, optimizing resource allocation and workflow efficiency. Additionally, I developed and executed a workforce solution method, ensuring smooth operations from kick-off to business as usual and earning recognition through various awards, including the "Superstar" Award thrice and the Best AMO Award for Credit and Risk for Lean Project Excellence.