As a seasoned C/AL Developer and Support Specialist with over 5 years of experience, I played a pivotal role in delivering high-quality solutions for ArcherPoint's Clients. Leveraging my expertise in C/AL development, I successfully implemented and supported critical business applications, ensuring optimal performance and user satisfaction.Key Responsibilities:C/AL Development:Designed, developed, and implemented custom C/AL code modules to meet specific business requirements.Utilized best practices in C/AL coding to ensure code efficiency, readability, and maintainability.Collaborated with business analysts and project managers to understand requirements and translate them into technical specifications.Support and Upgrades:Provided timely and effective technical support to end-users, resolving issues and troubleshooting problems.Managed system upgrades and migrations, ensuring seamless transitions and minimal disruption to operations.Performed routine maintenance and optimization tasks to enhance system performance and reliability.MVP Contribution:Actively contributed to the Microsoft Dynamics 365 Business Central community as a recognized MVP.Shared knowledge and expertise through blog posts, presentations, and community forums.Mentored and guided other developers in the community.Achievements:Streamlined Processes and Optimized Resource Allocation at ArcherpointAfter joining Archerpoint, I took the initiative to analyze and revamp existing processes, resulting in faster workflows. I realigned resources to ensure experienced team members were strategically placed, maximizing efficiency. Additionally, I successfully transitioned several processes from the Archerpoint Upgrade US team to the Archerpoint Upgrade India team, further optimizing our operations.Skills:C/AL developmentMicrosoft Dynamics 365 Business CentralProblem-solving and troubleshootingTechnical supportProject managementCommunication and interpersonal skills

Internship Entitled as: Use of Telecommunication in Non-Conventional ApplicationsConducted in-depth research on the current applications of telecommunications in non-conventional fields.Gathered insights from professionals working in these applications to understand their experiences and challenges.Analyzed collected data to identify emerging trends and future possibilities for telecommunication technology in these sectors.Contributed to the development of project management strategies for future telecommunication initiatives.Gained valuable experience in project management methodologies and research techniques.

Provided first-level technical support to end-users via phone, email, and in-person.Troubleshot and resolved hardware and software issues, including operating systems, applications, and network connectivity.Installed, configured, and maintained computer systems and peripherals.Documented and tracked incident resolution processes using a ticketing system.Maintained a high level of customer satisfaction through efficient problem-solving and timely responses.Contributed to the development and implementation of IT policies and procedures.Collaborated with other IT team members to ensure smooth operation of IT infrastructure.