Leading the Tech vertical, driving innovation and efficiency gains through the development and deployment of cutting-edge proprietary tools, resulting in efficiency improvements and an increase in overall billable capacity.Key Focus Areas:> Process Optimization> Change Management> Cross-Functional Team Collaboration> Partnering with Engineering for AI-Powered Tool Development> Market Scanning for Emerging Technologies> User Experience Enhancement> Efficiency Gains

Managed multiple teams specializing in PPT, MS Word, Survey programming, Email marketing, simultaneously catered to the end-to-end production related needs of a huge clientele spread across multiple regions of the globe. Key focus areas:>Develop teams & streamlining operations>Align business strategy to meet the client expectations & organizational goals>Positively drive performance & encourage teams to meet the weekly/monthly SLAs>Client engagement & calibrations>Restructuring and strengthening KPIs aligned to SLAs to achieve business goals>Organize cross trainings for a multi skilled staffing>Successfully recruited professional staff to work on specific service type>Leading, motivating, coaching, developing and mentoring Team Leaders, and team members for meeting KPIs and SLAsSkills: Customer Support · Analytical Skills · Business Analysis · Problem Solving · Customer Engagement · Client Relations · Project Management · People Management · Client Services · Customer Service · CSAT

Handled multiple team members specializing Survey programming and Email marketing, simultaneously catered to the end-to-end production related needs of a huge clientele spread across multiple regions of the globe. Key focus areas:>Positively drive performance & encourage teams to meet the weekly/monthly SLAs>Client engagement & calibrations>Proactively developing effective solutions to improvise existing process to be more efficient and streamlined>Leading, motivating, coaching, developing and mentoring team members for meeting KPIs and SLAs

Worked as a Desktop Support engineer.Key Focus Areas:> Windows Installations> Windows PC Assembly> Widows OS troubleshooting> Windows Home Network Setup> Desktop Hardware Diagnosis