Saurav Menon Email & Phone Number

I am a results-driven professional with a proven track record in software implementation, inside sales, and customer success, dedicated to cultivating partnerships and delivering tailored solutions. With a Bachelor of Science degree in Physics, Maths, and Electronics from Christ University, Bangalore, I have a strong foundation in technical and analytical skills, which I have applied to various roles in the software industry.Most recently, I excelled as an Implementation Specialist at Briq, where I analyzed customer requirements and troubleshooted technical challenges, leading to successful software implementations. By streamlining processes and crafting tailored recipes with the BRIQ platform, I achieved a 20% increase in completions. Additionally, I enhanced efficiency by 40% through customized software solutions that catered to customer needs. I utilized a range of tools, including Jira, Excel, Confluence, and SQL, to facilitate the implementation process and collect and map data effectively. Prior to that, I mastered the art of outbound lead generation and customer retention as an Inside Sales and Customer Success Specialist at Swipez, where I generated over 30 qualified opportunities and increased the closing rate by 35%. I also developed strategies to boost contract renewals, collaborating across departments to ensure timely and accurate renewals. With structured live sessions for new customers, I achieved a 100% successful KYC rate and maximized conversion from demos. By facilitating the creation of 60+ Payment Gateway accounts and reducing customer queries by 90%, I significantly improved user satisfaction. As an Inside Sales Executive at Clear, I sourced new sales opportunities, generating monthly revenue of ₹144K and converting over 250 paying clients. Through tailored solutions, I engaged clients in mutual funds investments, meeting their specific needs and requirements. Throughout my professional journey, I have maintained a strong focus on customer service, building positive relationships, and delivering exceptional results. Understanding customer needs, providing customized services, and fostering loyalty have been the cornerstones of my success. By implementing effective pipeline management, proactive support, and continuous customer engagement, I consistently achieve outstanding outcomes.

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  Christ University, Bangalore

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