Project managementData analysisProcess MappingJIRAiGrafxMS VisioTelephonic skillsPeople managementRisk & Excellence ManagementTransitions management Excellent verbal and written skillsManaging service operations for rendering and achieving quality services; providing support by resolving issues and ensuring minimum TATQuick learning and resolving the issuesLeading, analyzing & monitoring the performance of team members to ensure efficiency in process and meeting of individual & group targetsExcellent in MS Office ( Word, Power point, Excel ) all versionsConversant with Internet applicationsHardworkingSelf-starterKnowledgeable and friendlyMulti-tasking personalityOrganized and able to prioritize Customer Service SkillsPrioritizing WorkTeam Management