• Served as thought leader for WNET’s CRM business solution, ensuring alignment with business needs and goals, with successful Phase 1 Salesforce implementation in August 2020• Provided guidance on how to leverage Salesforce and other systems to meet business needs• Created project frameworks, disseminated best practices, and developed project roadmaps for leadership• Oversaw complex Salesforce instance with high data volume supporting all fundraising activities• Hired and supervised team supporting Salesforce ecosystem

• Managed $1.2 million, transformative multi-year project integrating constituent, registration, and fundraising systems into Salesforce, with successful phased implementation in 2018• Oversaw 200-licence Salesforce implementation used by diverse teams across organization, including all related development, integration, usage, and business process transformation• Supervised strong team of full-time staff members and contractors, including all business and systems analysis, software development, and technical training• Guided IT strategy, established policies, and made recommendations regarding technology and systems use across organization• Managed over 30 IT vendor relationships, including contracts and performance • Responsible for managing annual budget, including software, staffing, and third-party vendor costs• Led project and systems governance, including Salesforce Advisory Committee of business leaders and influencers.

Advanced rapidly through increasingly responsible IT roles managing business systems across the organization.

Graduate Teaching Assistant for the course Case Studies in Risk Assessment. Delivered course materials, helped students to understand course concepts, and graded essays.

Managed annual portfolio of 10-15 grant semifinalists, serving as primary point of contact and advising applicants on program development. Conducted site visits and prepared recommendations for Board review. Wrote, edited, and published a variety of printed materials.