Savio Pereira Email & Phone Number

London, Gb

London, England, United Kingdom

As a Unified Communications & Collaboration Specialist, I work along with various teams in our organisation, suppliers & third parties and assist the Project Management for a smooth and successful delivery of portfolios like Broadsoft (UCaaS), Cisco Webex, Microsoft Teams Direct Routing (TCaaS) and Contact Centres (CCaaS) including detailed design, production of project documents & drawings, configuration. I also ensure each Project on time, also ensuring that all agreed customer requirements are met.

London, United Kingdom

As a UCC (Unified Communication and Collaboration) Engineer, I provided technical support for all UCC services & worked closely with the UC Architect, Service Delivery and UC Provisioning, Network Engineering teams.

London, United Kingdom

• Configuring, installing & supporting various VoIP devices, Routers & Switches.• Configuring, Maintaining and Installing firewalls like Fortinet, Sophos Cyberoam & pfSense.• Configuring & setting Firewall rules & Policies.• Constantly monitoring and evaluating security policies on firewalls to protect our VoIP Systems & servers.• Asterisk Hosted Telephone system support, configuring & updating system parameters.• Provide remote support to end users for Apple & Microsoft systems.• Provide remote support to end users of Cisco Meraki & Ubiquity Wireless systems.• Network Monitoring using various Enterprise level tools.• Performing Security firmware updates and keep on top of the new security threats and vulnerabilities.• Configured traffic management rules, QoS, Managed access control, LANs, Managed VLANs, Managed remote access logins.

London, United Kingdom

Analysing Site transaction logs for alarms, faults and Errors.Analysing access control logs.Provide remote support to end users for PACOM Intruder Alarm and Access Control systems using specialist diagnostic software.Provide onsite support for Microsoft products - specifically Windows 7, MS Office 2010, Active Directory & Printers.Provide remote technical support to our Service engineers using Remote Access tools such as Remote Assistance or TeamViewerLogging all incoming calls into the call logging system (Mentor CASH) and escalate calls if a field engineer's attendance is required. Manage user permissions on access control systems remotely.

Calling Field service Engineers regarding camera site Problems and Incidents.Monitoring different camera Errors for TfL through Siemens Monitoring Controls.Worked under strict SLA'sAssigning different tasks to the Field Service Engineers regarding the problems and faults at camera Sites.Perform daily backups using VERITAS backup utility and replacing the full backup tapes with new.Using SAP utility to log in daily camera errors and update old records.Generate daily reports of cameras in error and cameras out of session using Crystal reports.Called 3rd Party Services for problems like power outage, comms problems etc.Worked 12 hours night shift monitoring the entire Siemens Traffic control systems.

Received and processed calls from our customers and partners both by telephone and email and raising fault tickets on a house computerized call logging application.Experience supporting users remotely using remote desktop tools.Providing Connectivity Support for Printers, Scanners wired as well as WirelessSupporting Microsoft Operating Systems Windows XP onwardsSupporting Microsoft Office Products and SuitesSupporting Setting up Small Microsoft NetworksManaging and escalating calls appropriately in relation to customer SLA levels.Experience supporting users remotely using remote desktop tool like Microsoft Live Meeting.Experience of Call Logging applications.Served as customer support contact for end users of Microsoft Software and as telephone troubleshooter for clients, providing step-by-step solutions for online difficulties.

Investigating, reproducing and resolving hardware and Software issuesAssisting other support engineers, providing guidance and escalating issues.Software deployment and upgrading Windows based SystemsConfiguration, maintenance, and troubleshooting of the Windows based network and hardwareFault diagnosis and rectificationSupport Office applications and Company specific softwares.Work with business and 3rd party vendor on upgrades and System Updates.Installing Hardware, memory Upgrades and performing Hardware Diagnosis,Resolving Driver and hardware/ Software compatibility issues .

Master Of Computer Applications (M.C.A.), Information Technology, First Class

Bachelor Of Computer Applications(B.C.A), Information Technology