Alexander Savage Email & Phone Number

Maineville, Oh, Us

Cincinnati, Ohio, Us

Managed the Configuration department, leading a team across multiple implementation projects for ‘MedCompass Case Management Software’. Oversaw cross-functional teams, ensuring alignment with project goals and client requirements for both government and corporate clients, while driving innovation and maintaining high standards throughout the development process. - Managed staffing needs including recruitment, hiring, and onboarding of new staff, while creating and delivering training materials to help them navigate proprietary systems and tribal knowledge. Provided ongoing mentoring to ensure alignment with departmental goals and project requirements.- Transformed business processes, cutting change request completion time by 90% (weeks to minutes), automating error-prone tasks to enhance accuracy and achieve consistent results across teams.- Articulated and communicated the product vision, aligning team efforts with organizational objectives to drive successful project delivery.- Oversaw team performance through regular evaluations and feedback, fostering continuous improvement and alignment with company objectives.- Prioritized and managed the Scrum team’s workload, ensuring the successful delivery of high-quality product features and functionality.- Facilitated PI Planning and Story Mapping sessions, contributing to roadmap development, refining and defining user stories, setting sprint goals, and supporting release planning to ensure alignment with project objectives and stakeholder expectations.- Provided technical guidance and recommendations, ensuring business requirements were met and new features integrated seamlessly.- Served as Product Owner, collaborating with Project Managers, Business Analysts, Developers, and QA Teams to deliver high-impact solutions.

Cincinnati, Ohio, Us

Cincinnati, Ohio, Us

Oversaw multiple department’s initiatives designed to improve business functions, create competitive advantages, and increase profit margins. Led business process reviews and workflow mapping sessions using data capture methods & agile development techniques.- Prioritized, managed, tracked & completed business process automation (BPA) projects on proprietary software and multiple e-commerce platforms.- Analyzed sales tax data from multiple billing systems to ensure the proper sales tax amounts were being calculated. Communicated discrepancies and oversaw the development of more precise calculation systems for different states tax requirements.- Recognized for positively impacting the Sales Team & Customer Support staff with projects that led to an increase in revenue and greater satisfaction with the overall customer buying experience.- Facilitated communication with the overseas software development team and business stakeholders by managing project scope, identifying and classifying priorities, documenting specifications, and maintaining business requirements.- Worked on multiple projects related to the customer experience while ensuring the community-facing materials and content represented the company’s standards & vision.- Collected and analyzed data from multiple sources to understand customer behaviors and patterns. - Created project related user manuals, operational documentation, and trained company staff. - Reviewed company procedures and oversaw projects that streamlined several key department functions leading to more efficient operations.

A seasoned consultant with more than 10 years of experience providing web development services, and technical support to individuals and organizations from various industries- Worked directly with clients on digital marketing initiatives and contributed to the implementation of measurement frameworks (KPI’s) that effectively and clearly communicating performance results of the captured complex analytics.- Provided customers with counsel and assistance with procurement and/or asset management policies and processes.- Implemented and maintained content management systems (primarily WordPress), including installation, configuration, troubleshooting, and modification of plugins and content types.- Ensure cross-browser, cross-platform, and multiple device type compatibility for all web solutions and perform any necessary QA on finished products.- Experienced with graphic design, logo creation and photo modification and/or retouching.- Provided technical training services and created custom documentation for software releases, electronic devices, and web-based applications.- Performed all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and network connectivity troubleshooting. - Earned a solid reputation for having strong problem-solving skills, independent self-direction, and providing exceptional customer support.

Cincinnati, Ohio, Us

Oversaw all IT projects and functions including server management, vendor relationships, technical support, enterprise information, digital video recorders, telecommunications systems, the point of sale processes, mobile devices, technical training, and disaster recovery planning. - Served as the primary point of contact for all technical related projects & purchase requests. - Worked closely with executive officers to implement cost-effective and efficient technology changes. Maximized the use of existing technologies with new equipment and software.- Facilitated increased network security by designing & maintaining network connections to over 20 remote locations.- Conducted & maintained system security reviews and evaluated weaknesses in system design.- Documented, advised, and enforced HIPAA, PCI Compliance, and Computer Usage Policies.- Reduced technical support requests by 85% through implementation of ongoing end-user training programs.- Achieved a 99.5% uptime of dedicated system resources and equipment for over 5 years.

Us

- Reduced maintenance time, increased security, and significantly reduced login times.- Day to day administration and support of servers, workstations, switches & routers- Provided technical support for clients in offsite environments- Point of contact for resolution of workstation related hardware and software errors- Created documentation for problem solving of known issues- Installed, maintained and updated hardware, software, printers & network peripherals- Performed workstation re-imaging, system setup using server based imaging software and folder security- Network security/user accounts/permissions administration- Proficient in data backup and recovery from networks and end user devices.