Savan Patel Email & Phone Number

Sydney Olympic Park, Nsw, Au

Sydney Olympic Park, Nsw, Au

Sydney, Nsw, Au

Provide Technical support for CRM & ERP, Third Party Integrations Support, Testing and Implementations of CRM and ERP Customisation for CustomersResponsibilities:• Troubleshooting and Technical Support for CRM/ERP to 600 plus Customers.• NetSuite Customization as per Customer Need.• Creating Test Plan for New Release Upgrade and Testing as per plan.• Configuration and System Maintenance.• Data Cleansing and CSV Imports to update CRM in Bulk• Third Party Product Integrations and Support (Pepperi, Shippit, Ezycollect, Movilizer).• Create and maintain existing workflow, advance pdf, custom reports as per business requirement for Internal NetSuite.• Work with Customers to define scop of project, requirement and maintain quality assurance and estimate.• Liaise with customers to resolve CRM related issues within deadline.• Software Testing as per BRD’s (Business Requirement Document).• Recommending System Changes and Enhancements.• Employ excellent oral, written and interpersonal communication skills to provide high quality customer service support to users under stressful situations through multiple communication channels and using support tools.• Identify and report on ICT system problems/discrepancies and make suggestions for correction/ improvement.• Creating New Users and User Training for NetSuite CRM.• Creating Custom Roles with Specific Permission of the System as needed.• Payroll Module Support and Training.• Advance PDF and Custom Forms.• NetSuite System Administration and Quality Assurance.• Electronic Payment Processing.• Marketing Automation.

Sydney, Nsw, Au

Responsibilities: • Implementation of cloud base Fleet Manager System for new clients• Salesforce Support and Administration• Project Management through the full life cycle of Software Implementation.• Set-up system and configure according to customer requirements• Billing Data Analysis• Remote Support and Technical Support for Cloud & Windows Base Application• Data Import/Export• Custom Report Requirement gathering and Testing as per BRS• Installing and Configurations of DCM (Data Call Manager)• Software Testing according to Business Requirement Specification• Uploading billing raw data in the system and approving them• Troubleshooting system and diagnosing and solving problems• Setting up new users account in the Fleetmanager System• Liaising with development team during Product enhancement Projects• Tracking Bills using Lotus Notes 8.5 bill tracking application• System Training on Asset Management and Cost Analysis• Call Logging into Sales Force and JIRA• Managing Technical Support queue and Assign cases with the Tech Support team

Project stop is a decision making toll for pharmacists aimed at preventing the use of pseudoephedrine based products to manufacture methamphetamine. It is a Sales tracking system for the pseudoephedrine drugs.Responsibilities: • Resetting the Password and Username• Helping Pharmacy with registration process• Pass the pharmacies request to Project Manager to delete any drug entry from the Database• Logging the email in to the Service Desk Queue• Extracting Data for the Police Department on request• Web browser trouble shooting

GuildLink is a wholly owned subsidiary of The Pharmacy Guild of Australia facilitating the provision of professional services to patients in pharmacy.Responsibilities: • Provide high levels of remote customer support to pharmacists and pharmacy staff• Providing 1st and 2nd level technical support; answering support queries via phone, email and fax• Application support and Integration support• Installation and troubleshooting of GuildCare Software to pharmacies via Remote Support• Resolving network/connectivity issues• Data Recovery and Reinstallation of the software• Working with client/server model and resolve web connection issues• Creating users and resetting logins for customers• Deploying logos and adding custom content for the pharmacies • Escalate the issue when necessary to developers• Troubleshoot printing issues• Provide assistance with new starter set-up• Resolving the problem in accordance with SLA’s• Troubleshooting firewall and antivirus issues• Training pharmacists to use the software• Administration of Microsoft Silverlight and Net framework when necessary • Provide feedback to developers to implement improvements in the software• Ad-hoc duties as requested by the Support Desk Team Leader

Britacel is the manufacturer of specialty silicones that is being used in Textile industries all over the worldResponsibilities: • Understand and teach technical aspect of the chemicals to the customer• Maintaining top level customer service• Identifying sales opportunities and closing the sales deal• Payment collection and follow up regarding the payments • Test the chemical finish on the different materials in Lab and in the Factory• Advice the Dyeing master about new finish and how to achieve the new finish• Develop new chemicals in response to client needs• Test chemical strengths and recording results and data entry• Reporting the issue when required

Acs Professional Year Certificate

Master Of Information System, Information Technology

Bachelor Of Science, Chemistry