Savanah Rock Email & Phone Number

San Diego, California, United States

• Lead and oversee cross-functional projects with parallel teams in the setup and execution of innovative websites for client communities
• Define project objectives, scope and deliverables; developing comprehensive road maps for client
• Collaborated with stakeholders to gather requirements, provided regular project updates, and ensured alignment with strategic goals, resulting in 100% satisfaction

San Diego, California, United States

• Coach clients through site development
• Train and teach techniques for a successful, intuitive website
• Monitor and enhance client experience through constructive feedback and adaptive project tailoring
• Manage long-term project roadmaps that lead to successful site services
• Advocate for client needs and new beneficial features

Greater San Diego Area

• Coordinate and followup with clients to ensure highest level of support
• Provide additional assistance for escalated cases via email or phone
• Set goals for team achievement benefitting clients
• Monitor team performance and consolidate metric data for reports

San Diego, CA

• Support clients with website or billing account requests via email, phone or web call
• Troubleshoot platform for bugs, glitches or abnormalities
• Efficiently communicate client information across Sales, Project Management and Engineering departments
• Monitor client feedback and assist in resolving any issues effectively
• Record processes and upkeep notes for training and team use
• Manage client billing accounts including updating plans, requesting refunds and cancellations

San Diego, CA

• Craft campaign websites and micro-sites optimized to display on any device
• Write well designed, testable, efficient code by using best software development practices.
• Work with senior developer to manage large, complex design projects for corporate clients.
• Carry out quality assurance tests to discover errors and optimize usability.
• Collaborate closely with product design, back-end integration team and QA to assure timely and high quality deliverables.
• Find opportunities for improvement in the existing systems and help formulate a plan to implement the changes.

Otay Ranch Town Center, San Diego, CA

• Courteously attended to customers’ inquiries and concerns in a timely andsatisfactory manner
• Efficiently managed Sales inventory and restocked the sales floor
• Enhanced and maintained product knowledge utilizing limited resources
• Maintained and adhered to store’s policies and procedures
• Utilized financial management skills to handle cash, checks, and credit cardtransactions
• Applied innovative approach to build and maintain sales floor displays

Associate Of Science - As

Education record