Savanah Rock Email & Phone Number

San Diego, California, United States

• Lead and oversee cross-functional projects with parallel teams in the setup and execution of innovative websites for client communities• Define project objectives, scope and deliverables; developing comprehensive road maps for client• Collaborated with stakeholders to gather requirements, provided regular project updates, and ensured alignment with strategic goals, resulting in 100% satisfaction

San Diego, California, United States

• Coach clients through site development• Train and teach techniques for a successful, intuitive website• Monitor and enhance client experience through constructive feedback and adaptive project tailoring• Manage long-term project roadmaps that lead to successful site services• Advocate for client needs and new beneficial features

Greater San Diego Area

• Coordinate and followup with clients to ensure highest level of support• Provide additional assistance for escalated cases via email or phone• Set goals for team achievement benefitting clients• Monitor team performance and consolidate metric data for reports

San Diego, Ca

• Support clients with website or billing account requests via email, phone or web call• Troubleshoot platform for bugs, glitches or abnormalities• Efficiently communicate client information across Sales, Project Management and Engineering departments • Monitor client feedback and assist in resolving any issues effectively• Record processes and upkeep notes for training and team use• Manage client billing accounts including updating plans, requesting refunds and cancellations

San Diego, Ca

• Craft campaign websites and micro-sites optimized to display on any device• Write well designed, testable, efficient code by using best software development practices.• Work with senior developer to manage large, complex design projects for corporate clients.• Carry out quality assurance tests to discover errors and optimize usability.• Collaborate closely with product design, back-end integration team and QA to assure timely and high quality deliverables.• Find opportunities for improvement in the existing systems and help formulate a plan to implement the changes.• Demonstrated the ability to work diligently under pressure to meet deadlines.• Proficiency in web standards including tabless layout and clean, lightweight, responsive code. Maintain and enhance existing client sites to ensure ongoing quality standards.• Stay plugged into emerging technologies/industry trends and apply them into operations and activities.• Critically trained across many comprehensive topics such as design, testing, debugging, prioritizing, and documenting. Experience in identifying and quickly resolving problems during the initial stages of development• Integrate verbal content into product design. Cooperate with web designers to match visual design intent.

Otay Ranch Town Center, San Diego, Ca

• Courteously attended to customers’ inquiries and concerns in a timely andsatisfactory manner• Efficiently managed Sales inventory and restocked the sales floor• Enhanced and maintained product knowledge utilizing limited resources• Maintained and adhered to store’s policies and procedures• Utilized financial management skills to handle cash, checks, and credit cardtransactions• Applied innovative approach to build and maintain sales floor displays

Associate Of Science - As

Education record