Savanah Huynh Email & Phone Number

Industry • Market Research, InsightsClient Reach • North AmericaKey Responsibilities • Proactively lead advanced market research projects with consultative questionnaire reviews, translations management, survey programming, sample delivery, data QCs, and post-field deliverables from kickoff to a successful close. • Lead all aspects of client communication during project delivery including timelines, delegating responsibilities, regular progress updates, and issue… Show more Industry • Market Research, InsightsClient Reach • North AmericaKey Responsibilities • Proactively lead advanced market research projects with consultative questionnaire reviews, translations management, survey programming, sample delivery, data QCs, and post-field deliverables from kickoff to a successful close. • Lead all aspects of client communication during project delivery including timelines, delegating responsibilities, regular progress updates, and issue resolution. • Exemplify exceptional customer service by understanding the client's goal and successfully delivering customer requests with proactive, effective communication. • Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations. • Immersion in our clients’ businesses, understanding their challenges, objectives, performance, and how they define success. • Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles. Show less

Dallas, Texas, United States

Industry • SaaS, Intellectual Property, LicensingClient Reach • GlobalKey Responsibilities • Responsible for the customer experience from A→Z, from onboarding, training demos, and strategic planning, to up-sells and renewals. • Managed enrolled intellectual properties including IP database management, infringement/counterfeit takedowns on online marketplaces, cease and desist notifications, and server/domain takedowns of infringing websites. • Managed team… Show more Industry • SaaS, Intellectual Property, LicensingClient Reach • GlobalKey Responsibilities • Responsible for the customer experience from A→Z, from onboarding, training demos, and strategic planning, to up-sells and renewals. • Managed enrolled intellectual properties including IP database management, infringement/counterfeit takedowns on online marketplaces, cease and desist notifications, and server/domain takedowns of infringing websites. • Managed team and individual assignments for a team of overseas data analysts assigned to each account. • Responsible for providing each customer with regular reporting and progress updates, and interpreting the results for the customer as needed. • Collaborated with the engineering and development team to evolve the CounterFind software to meet the needs of the customers and troubleshoot technical issues. • Technical Liaison for Customer Success and Sales/BD Teams supporting product testing, UX considerations, Web3 integrations, and the improvement of machine learning and Boolean logic system components. Notable Clients • Netflix • Warner Bros. Discovery • Recording Industry Association of America® • The Smiley Company • International Recording Artists, YouTube Influencers, and various Fanatics NCAA universities among othersSelected Accomplishments • Spearheaded research in further developing CounterFind's domain and server takedown services. • Conducted and presented competitive research, including SWOT analysis, into the Web3 space to inform business direction as the CounterFind suite of offerings continues to evolve.*Formally titled as Customer Success Account Manager (non-sales) Show less

Plano, Texas, United States

Industry • Market Research, InsightsClient Reach • North AmericaKey Responsibilities • Same as the previous Account Manager role with increased project/quote complexity, increased workload, sales goals, and KPIs. • Supported Account Directors and the Vice President with additional client priorities and initiatives.Notable Clients • 84.51° (Kroger Co.) • Nielsen Corp. • Kantar • IPSOS • AcuPoll • The Harris Poll

Plano, Texas, United States

Client Reach • GlobalKey Responsibilities • Responsible for connecting with clients to understand their research goals, suggest audience and methodology alternatives when appropriate, and create a custom bid positioning Dynata's tools and services accordingly to win the business. • Acted as a liaison between the client, third-party partners, and internal teams to ensure all parties are in alignment with research goals. • Acted as a subject matter expert for online… Show more Client Reach • GlobalKey Responsibilities • Responsible for connecting with clients to understand their research goals, suggest audience and methodology alternatives when appropriate, and create a custom bid positioning Dynata's tools and services accordingly to win the business. • Acted as a liaison between the client, third-party partners, and internal teams to ensure all parties are in alignment with research goals. • Acted as a subject matter expert for online research and fieldwork techniques in addition to Dynata's products and services. • Set appropriate expectations with both clients and the client services team to ensure the success of all parties involved.Notable Clients • Qualtrics • Lightspeed/Kantar • IPSOS • Nielsen Corp. • Harris Insights & AnalyticsSelected Accomplishments • Recognized in over ten times in the EVP of Sales' The Win Wire Reports, highlighting the top sales wins across all AMER regions. Show less

Plano, Texas

Client Reach • GlobalKey Responsibilities • Managed an average of 25 to 35 mid to high-complexity quantitative and qualitative market research projects at a time. • Managed fieldwork, analysis, and delivery of feasibility tests to understand alternative research methods best suited for niche target audiences. • Evaluated campaign metrics to identify proper target audiences and traffic sources, improve response rates, incidence and conversion rates, and scrubbed both… Show more Client Reach • GlobalKey Responsibilities • Managed an average of 25 to 35 mid to high-complexity quantitative and qualitative market research projects at a time. • Managed fieldwork, analysis, and delivery of feasibility tests to understand alternative research methods best suited for niche target audiences. • Evaluated campaign metrics to identify proper target audiences and traffic sources, improve response rates, incidence and conversion rates, and scrubbed both questionnaires and data for quality control. • Managed internal and client-level proprietary datasets to identify shared panel members for recruitment and data harvesting. • Anticipated future account needs and recommended viable solutions that utilized additional Dynata assets.Notable Clients • 84.51° (Kroger Co.) • Chadwick Martin Bailey • Hanover Research • Gongos ResearchSelected Accomplishments • Transitioned a $1MM+ account from our proprietary sampling platform into our latest internal CRM and sampling tool, including documenting 25+ pages of walkthroughs and reference materials for future PM onboarding. This was all done while preserving data quality and demographic balancing, with improved project turnaround timings. • Received recognition multiple times from clients, Ops and Sales management, and VPs/SVPs; Including company awards and mention in multiple quarterly meetings within MWSE and GNY regions. • Evaluated by management as “Exceed Expectations” in all performance evaluations to date. Show less

Denton, Texas

Department • College of Visual Arts and Design, IT ServicesIndustry • STEAM+Key Responsibilities • Responsible for day-to-day operations and including proper use of fabrication lab equipment, research oversight, and user training under the direction of the CVAD Facilities and IT Managers. • Created and maintained process documentation for each utility, including 3D scanners, filament and resin-based 3D printers, multi-scale laser cutters, modular cutting and… Show more Department • College of Visual Arts and Design, IT ServicesIndustry • STEAM+Key Responsibilities • Responsible for day-to-day operations and including proper use of fabrication lab equipment, research oversight, and user training under the direction of the CVAD Facilities and IT Managers. • Created and maintained process documentation for each utility, including 3D scanners, filament and resin-based 3D printers, multi-scale laser cutters, modular cutting and marking computer numerical control (CNC) machinery, and CNC plasma machinery.Notable Partnerships • Dallas Museum of Art • The Crow Collection of Asian Art • The Texas Fashion Collection • Dallas ISDSelected Accomplishments • Assisted in the launch of a 3D education curriculum in partnership with Dallas ISD schools and The Crow Collection as a university representative on the 3D Curriculum Planning Board. • Represented the University’s College of Visual Arts and Design in the FATE Regional Conference/Tech Project Swap as a presenter. Show less

Denton, Texas

Department • Division of University Advancement, Annual GivingIndustry • Fundraising, TelemarketingKey Responsibilities • Planned, managed, and participated in quarterly tele-fundraising campaigns. • Managed day-to-day activities within the call center, including an average of 25 student staffers. • Monitored and reported on the progress of callers and their statistics via RuffaloCODY software, as well as providing instructional aides to improve the… Show more Department • Division of University Advancement, Annual GivingIndustry • Fundraising, TelemarketingKey Responsibilities • Planned, managed, and participated in quarterly tele-fundraising campaigns. • Managed day-to-day activities within the call center, including an average of 25 student staffers. • Monitored and reported on the progress of callers and their statistics via RuffaloCODY software, as well as providing instructional aides to improve the efficiency of calls and increase donation amounts.Selected Accomplishments • Contributed to raising an upward average of $110,000 for the Annual Giving Initiative per fiscal year through alumni contributions. • Successfully solicited gifts to the We Care We Count Faculty and Staff Giving Campaign, bringing together nearly 1,000 donors campus-wide, a university record at that time. Show less

Denton, Texas

Department • University Libraries, The Factory Makerspace (now, The Spark)Industry • STEAM+Key Responsibilities • Responsible for The Factory's hands-on learning lab daily functions, including management of the university's catalog of AV equipment, programming/prototyping electronics including Arduino, LittleBits, Makey Makey, Raspberry Pi, and Oculus Rift Dev Kits; 3D printing and scanning equipment, laser cutters, die cutting, milling, and vacuum forming tools.

San Antonio, Texas Area

Industry • Non-Profit, ESTEAMKey Responsibilities • Acted as a consultant in the development of entrepreneurial-based curriculum for classes, unique for age groups between pre-k through 12th grade. • Assisted in designing the organization's current curriculum on teaching 3D printing & coding, from trial to full implementation; Including mechanical upkeep and troubleshooting. • Educated students in the core principles of founding a start-up business starting from… Show more Industry • Non-Profit, ESTEAMKey Responsibilities • Acted as a consultant in the development of entrepreneurial-based curriculum for classes, unique for age groups between pre-k through 12th grade. • Assisted in designing the organization's current curriculum on teaching 3D printing & coding, from trial to full implementation; Including mechanical upkeep and troubleshooting. • Educated students in the core principles of founding a start-up business starting from entrepreneurial skills, lateral and higher-order thinking, to post-secondary readiness through career skills and ideation. • Guided students and staff in the design and creation of pitch-ready 3D printed prototypes. • Acted as a teacher's aide for coding classes, assisting students in the development of basic web-based games. • Photographed classes and workshops for VentureLab's social media, e-newsletters, and other marketing campaigns. • Mined data to improve results of business and partnership recruitment. Show less

Denton, Texas

Department • Division of University Advancement, Annual GivingIndustry • Fundraising, TelemarketingKey Responsibilities • Cold called Alumni of the University of North Texas in a fundraising effort to support both the University and its student body.