• Utilized remarkable organizational management skills.• Strategized to capitalize on available opportunities by tracking andresearching social media trends.• Increased brand exposure and audience engagement by overlooking social media and marketing strategies.• Maximized engagement by planning, producing and editing social media marketing projects.• Prepared monthly calendar to manage online content across multiple platforms.• Increased engagement by 240.8% in less than 3 years.• Produced relevant content by gathering information based oncurrent activities and updates.• Determined audience growth rate, volume and reach by tracking social media metrics.• Implemented initiatives to increase brand awareness and engagement with target audience.

• Maintained a well built knowledge of the companies products to increase business opportunities.• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills online.• Obtained and examined all relevant information via email to assess validity of complaints and to determine possible causes, such as extreme apparel deficiency that could effect brand persona.• Composed grammatically correct, clear and concise email responses to reflect company tone and style.

• Quickly absorbed complex information and in-depth knowledge ofavailable products and services.• Rapidly connected with prospects by by explaining how products and services met needs and desires.• Built trust quickly and provided an initial impression that customers cherished.• Persuaded customers by explaining how products and services meet needs and desires.