Savannah Williamson Email and Phone Number

Technology and Talent Acquired by Intuit Mailchimp June 2024

Implemented complete Customer Experience strategy and software through both Zendesk and Gorgias. Daily management of all customer inquiries through email, live chat, SMS and social media. Grew Instagram and Facebook audience to over 24K combined followers. Managed content calendar for Facebook and Instagram posting daily. Collaborated with Marketing Manager to develop marketing campaigns, grow subscriber lists, and drive sales through Attentive and Klaviyo.Managed private Facebook Group (over 5K members), Customer Reviews, and user generated content to build brand community.

Manage the digital marketing strategy for Facebook, Twitter and Instagram daily to broaden customer reach and increase awareness.Maintain website and provide weekly updates to event and sales calendars through email marketing. Plan and execute events to drive traffic and sales to the shopping center.

Manage the marketing strategy for Facebook, Twitter, Instagram and Instagram Stories daily to broaden customer reach and increase brand awareness.Plan, create and edit content to reflect the brand aesthetic and story. Work with Director of E-Commerce monthly on marketing campaign schedules.Develop intriguing blog posts that drive traffic and influence sales.

Responsible for organization and efficiency of the production team. Manages all orders daily; exports orders and ensures all pieces are ordered from the appropriate manufacturer and delivered to the customer in a timely manner.Creates, orders, and receives all purchase orders.Communicates daily with outside manufacturers building productive, long-lasting relationships.Monitors inventory across all sales channels.Develop and design new products quarterly and work cross functionally with all departments on new product launches while meeting deadlines.

As seen on ABC's Shark Tank & Beyond the Tank.Manage and fulfill all online orders for www.frillclothing.com.Lead the bridal department by efficiently managing all bridal party orders with the correct manufacturer to ensure an on time delivery to the customer. Communicate with outside vendors and manufacturers to assure orders are produced and fulfilled in a timely manner.Manage in-stock inventory to reflect availability on www.frillclothing.com and upload new products to website in a timely manner. Develop creative e-mail marketing campaigns to boost sales and traffic to www.frillclothing.comAssist the Head of Production to design new styles, determine fabrics, and select colors for new season of products. Assist the Head of Marketing with creating and editing content for social media posts

Assist customers with order-related issues, answer general inquires, and provide fit and styling suggestions based on intricate product knowledgeActively promote products and styling services in order to maximize customer experience and company salesCreate positive experiences with customers to generate the excellence in service levels to maintain customer relations and brand loyaltyWork cross-functionally with departments to enhance operations and generate new creative concepts to increase sales and build brand awarenessMaintain a high level of energy, service awareness, multi-tasking skills, organization, proactivity, versatility, and teamwork at all times

Oversees a team of about 8-10 girlsSchedules and leads weekly team meetings preparing an agenda and recap for each weekKeeps track of each team members points and reports to RTR CorporateKnows the responsibilities of each team member's position and assists where needed

Efficiently collect, organize and prepare samples for photo shoots.Use Excel to create and manage selling, shipping, and style reports.Attend designer appointments with the merchandising team providing style input and assistance in market.Participate in weekly focus groups and meetings with various departments of Rent the Runway.

Manage the use of online social programming to promote Rent the Runway.Post 3-5 times per week on Facebook and update Twitter daily with fun content.

Provide brides, grooms, and members of the bridal party with excellent customer service and assist them in finding the perfect attire for their wedding day.Trained in taking measurements for tuxedo rentals, bridal gowns, and bridesmaid dresses.Use the BBL system to receive orders, search inventory, receive payments, and place orders.

Assist in store operations; ordering, receiving, customer service and reception.Work with brides, bridesmaids, mothers, etc. with buying, fittings, etc.

Complete transactions and provide customer service and fashion advice to shoppers.Understand and implement floor plans, visual merchandising, and keep store up to date with current trends.

Worked 3-4 days per week assisting the production of trade shows.Managed contracts, samples, and orders using a database system.