Savannah Reddick Email & Phone Number

◆ CHALLENGE ACCEPTED: Provided leadership and direction to all activities associated with the organization's largest client, a 3PL provider with revenue exceeding $3B that supplies a full suite of supply chain solutions for multiple Fortune 50, Fortune 100, and Fortune 500 clients across the United States. ◆ SCOPE: Implemented a comprehensive review of dispatch processes, identified bottlenecks, and introduced new strategies for route optimization and scheduling. Facilitated all modes of transportation including truckload, intermodal, LTL, and expedited.◆ VALUE DELIVERED:✪ Achieved a 20% improvement in on-time delivery rates and 15% increase in customer satisfaction scores within 6 months, which yielded improvements in client retention and business growth.✪ Maintained a 90% (or better) driver retention rate and improved driver progression rate by 22%; built a high-quality professional driver workforce to meet operational demands.✪ Effectively managed dispatching activities, including strategy development and key performance indicator (KPI) tracking while optimizing scheduling and routing efficiency.✪ Developed and enhanced strategic business plans to achieve established growth and profitability goals; leveraged a forward-thinking approach to meet or exceed service level requirements and customer expectations.✪ Actively engaged with senior-level executives of clients while contributing to the development and execution of contract proposals and fostering strong business relationships.✪ Spearheaded the implementation of process improvements and ensured compliance with regulations, including accident and injury procedures, fueling procedures, pre-/post-trip inspections, and DOT compliance; enhanced operational efficiency and safety.✪ Demonstrated exceptional problem-solving skills and conflict resolution abilities while addressing escalated issues promptly and ensuring positive service provider experience.

◆ CHALLENGE ACCEPTED: Maintained accountability for transportation process improvements, system and technology enhancements, and administration.◆ SCOPE: Leveraged expertise in domestic truckload, LTL, expedited, and intermodal (domestic/international) shipments. Cultivated client and carrier relationships through industry expertise and commitment to strong service levels. Served as the liaison between professional drivers, shippers, brokers, receivers, and the company. Played a key role in reducing accounts receivables aging. Addressed and resolved escalated issues. ◆ VALUE DELIVERED:✪ Pioneered the implementation of a transportation management system (TMS) to centralize logistics operations, automate freight booking, and track shipment status in real-time; achieved a 13% reduction in transportation costs and 17% improvement in freight visibility.✪ Developed and implemented a dynamic routing process to optimize the allocation of expedited shipments among carriers based on capacity and cost factors; maintained service levels and improved profitability.✪ Provided 24/7/365 3PL turnkey transportation solutions to shippers with the highest safety standards and commitment to on-time pick-up and delivery.✪ Performed strategic analysis and implemented process improvements to enhance efficiency.✪ Championed efforts to drive freight linehaul on-time pick-up and delivery performance; implemented changes that enhanced processes and systems.✪ Managed driver HOS (Hours-Of-Service) compliance.

◆ CHALLENGE ACCEPTED: Led a team of professional drivers and employees focusing on delivering value to the organization while enriching internal and external freight relationships for transportation operations, client identification (shippers), and recruiting efforts.◆ SCOPE: Sourced professional drivers and broker/shipping relationships through social media, job boards, LinkedIn, Indeed, user groups, networking, and referrals. Successfully qualified professional drivers, fulfilled safety requirements, initiated background checks and criminal checks, facilitated drug screenings and DOT physicals, and oversaw MVR and PSP reports. Played a key role in full life cycle recruiting with HR counterparts by scheduling and coordinating interviews and evaluating skills of employment applicants.◆ VALUE DELIVERED:✪ Introduced a multi-channel recruiting strategy that increased the number of qualified driver applicants by 50% and reduced time-to-fill positions by 30%; ensured a steady supply of drivers to support operational needs.✪ Reduced new driver turnover rate by 40% and improved driver retention rates while enhancing morale and stability within the driver workforce; conducted focus groups and surveys to identify key drivers of dissatisfaction and implemented targeted initiatives to address identified issues.✪ Built culture and people operations function while addressing benefits, compensation, detention, home time, and layover pay; updated the applicant tracking system (Tenstreet) and internal company worksheets.✪ Ensured a positive employer brand reputation by creating incredible candidate experiences.

◆ CHALLENGE ACCEPTED: Garnered recognition as a frontline individual contributor responsible for interacting with various national motor carriers. Identified carriers to support sales opportunities, delivered superior customer service, and resolved routine freight issues.◆ SCOPE: Ensured compliance with applicable laws, DOT regulations, and company policies and procedures. Engaged in price negotiation. Cultivated freight relationships and managed service transportation needs.◆ VALUE DELIVERED:✪ Built a portfolio of qualified carriers while acting as the primary point of contact for customer service and routine inquiries related to carrier activities.✪ Delivered operational support to transactional negotiations with carriers on cost (lane pricing) while ensuring the best cost per transaction and maintaining proper communication.✪ Stabilized operations while resolving transportation concerns, leading continuous improvements, and identifying new service opportunities.