Savannah Smith Email and Phone Number

• Assist veterinarians & the medical support team to maximize productivity & maintain a positive patient flow• Induce, monitor, and recover patients from general anesthesia and sedation• Position and capture diagnostic radiographs, as well as dental radiographs• Perform dental cleanings• Administer medications, vaccines, & treatments• Collect and analyze lab samples such as fecal, urine, bloodwork, ears, and skin• Provide patient restraint during procedures and examinations• Maintain accurate and complete electronic medical records.

• Provided support to hospital managers, veterinarians, technicians, assistants, clients, and patients• Processed transactions, end-of-day reports and managed cash drawer• Assisted veterinarians and technicians with weighing, restraining, and monitoring patients• Monitored patients, drew blood, ran bloodwork, and positioned for x-rays• Maintained a sterile, sanitary work environment for animals and people• Maintained patient medical record and client education

• Provide support to the hospital managers, veterinarians, technicians, assistants, clients and patients• Greet clients, guide patients to the exam rooms, and triage clients effectively• Answer phone calls and transfer to corresponding teams, schedule and confirm appointments, and answer questions about the hospital’s products and services• Inform potential and current clients about the hospital’s mission of affordable, high quality veterinary care and two-tier pricing system based on income qualifications• Communicate hospital fees and other financial treatment possibilities• Operate in the Cornerstone program to schedule client appointments and surgeries, retrieve client history and records, and process payments• Manage and coordinate client payment plans with VetBilling• Maintain a sanitary work environment both inside and outside

• Sorted, scanned, and routed mail to correct employees• Used Avaya 1x phone system to direct calls accordingly between Minnesota and Wisconsin offices• Completed benchmarking and reassignment activities using OnContact• Searched for insured personal and commercial clients using Epic• Printed and bound projects/paper work as needed for each colleague’s request• Set up conference/meeting rooms with food, drinks, and other materials as needed

• Sorted and distributed mail to the correct employees• Accounts Receivable: Ran credit card pre-authorizations on orders; Posted customer payments by recording checks and credit card transactions; Generated and sent out invoices, credit memos and statements to customers; Monitored customer accounts; and Followed up and called any outstanding accounts for payment information• Accounts Payable: Matched purchase orders to invoices and enter invoices into the computer; Filed invoices; and Protected company’s value by keeping information confidential• Managed 10-20 seasonal employees from the temp agency• Distributed and organized over 500 new/old samples for Inventory Supervisor• Created customer, mailing, sample, sales rep, and inventory reports using Webquery• Collected and reviewed accuracy of each employee’s time sheet for payroll

• Communicate and share information about the animals and their exhibits to the public• Work at 5 different interactive stations: Giraffe Encounter, Lemur Walkway, Goat Kraal, Stingray Beach, & Aquarium Touch Tank• Prepare each exhibit in the morning before guests arrive: walk around checking area, clean any necessary equipment, prepare food for the day (stingrays & giraffes), etc.• Shut down each exhibit at the end of the day: clean up the area, inform keepers on any inconsistencies, etc.• Assist the public with correct methods on feeding (giraffes and stingrays), touching (touch tank and goats), and viewing (lemurs) the animals in their exhibits

• Coach of 16-18 year olds• Created drills to further the development skills of 25 girls• Integrated new techniques with the player’s skills for better learning• Improved communication between coach/parents, coach/player, and player/player• Assisted the head coach with practice and game decisions for varsity team