Savannah L. Storms Email & Phone Number

• Implemented a system to onboard new customers efficiently. This system reduced time required to get clients fully integrated from an average from weeks to days and improved data quality being utilized which reduced the.
• Actively work with new customers to understand needs and review client data to ensure system settings and data were aligned to meet their end goals
• Regularly connect with enterprise level clients to ensure that they are using integrations successfully and have the resources needed to continue using the product.
• Recommend changes, improvements or deletions in product according to customer feedbackIdentify sales opportunities by assessing customer environment and devising and implementing winning strategies for long term success
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of actionAchievements:
• Successfully implemented an onboarding process that had visibility and accountability. Clients are onboarded within days rather than weeks

Tacoma, Washington

• Onboarded new customers to ensure that they have every resource at their disposal to ensure that they successfully transition from their current point of sale system and ecommerce site over to Lightspeed Retail and eCom
• Walked new customers with no prior technical experience through the process of configuring their point of sale system to make it functional as quickly and efficiently as possible
• Identified and replicated reported issues, notated steps and found temporary workarounds while the product engineering team found permanent solutions
• Reviewed onboarding and webinar procedures to improve workflows where necessaryProvided resources to customers that increase their confidence and ability to use the system independently while also maintaining excellent.
• Attended trade shows and seminars to promote products and learn about industry developmentsProvided technical troubleshooting and problem solving for clients with installed equipment/system issuesAchievements:
• Consistently one of the top performers of the Customer Success team, consistent high customer satisfaction rates. 99.8% customer satisfaction throughout my career with Lightspeed RetailRestructured Lightspeed Webinars.