Savannah Westfall Email & Phone Number

Farmington Hills, Michigan, United States

Farmington Hills, Michigan, United States

Farmington, Michigan, United States

Detroit, Michigan

• Implemented a process improvement initiative of providing personal phone calls to patients one day before scheduled appointments to decrease no-shows, reduce departmental costs, increase efficiency, and increase.
• Led Continuous Quality Improvement (CQI) outreach initiatives to meet regulatory requirements, fiscal performance standards, compliance standards, and improve patient care
• Supported phone center with high volume calls averaging 15,000+ calls per month, scheduling appointments and performing insurance verification according to provider rules and guidelines, documenting service requests
• Performed customer service and administrative tasks as assigned or directed to ensure smooth operations of the organization and resolve customer issues quickly and efficiently
• Conducted human resource functions including onboarding processes, employee interviews, and determining skills and position requirements to fit organizational standards, mission, and vision
• Completed inpatient and outpatient billing, rejection claims, and collection reports

Southfield, MI

• Operated a multi-line phone system and faxed, copied, and scanned appropriate documents
• Assisted supervisor in weekly payroll while preparing, organizing, and filing employee documents

Clinton Township, MI

• Developed care plans with informational charts, monitored patient’s goals, medications, and activities of daily living and followed home regulations
• Attended recipient rights training programs to ensure safety practices were consistently implemented