I manage the end-to-end order processing workflow, ensuring accuracy by verifying item codes, customer information, and shipping details within our production database. I collaborate cross-functionally with the art department and production managers to address unique order requirements, proactively resolving issues to meet project timelines. I also oversee data reporting for key accounts, leveraging Microsoft Access to generate and analyze weekly, monthly, and quarterly reports, which provide stakeholders with actionable insights. Additionally, I coordinate backend updates on our company catalog’s web interface, implementing HTML formatting, image uploads, and dropdown/text field enhancements to improve user experience and meet client specifications.

Founded and managed SVXB Nails LLC, applying project management skills to oversee all aspects of the business, including operations, client scheduling, inventory management, marketing strategies, and financial planning. Demonstrated leadership by coordinating services, ensuring customer satisfaction, and driving business growth through effective resource management.

Led the implementation of a Computerized Maintenance Management System (CMMS) project. The role involved coordinating cross-functional teams, managing project timelines and deliverables, and overseeing project documentation, including project plans and status reports to ensure effective communication with stakeholders. Developed standard operating procedures (SOPs) to enhance operational efficiency and align with industry best practices. Additionally, conducted training sessions for maintenance department managers on CMMS operations to promote user adoption and proficiency, thereby supporting business operations.

Led inventory management initiatives to ensure essential supplies were stocked, optimizing operational efficiency and reducing costs. Streamlined logistics for handling incoming mail, packages, and deliveries, improving turnaround times and organizational effectiveness. Coordinated conference room scheduling and resource allocation for meetings and events, facilitating seamless team collaboration and client presentations. Conducted research and managed data input into Salesforce CRM, providing critical insights to support strategic decision-making and business development efforts.

Coordinated team communications by managing email correspondence, scheduling appointments, organizing meetings, and overseeing calendars. Led market research and analysis projects to inform strategic decision-making. Developed marketing materials and property proposals, contributing to business development initiatives. Managed the CRM database to enhance client relationship management. Oversaw social media profiles to promote property listings, increasing onlinevisibility and engagement.

Served as Senior Flight Attendant at American Airlines in Dallas, TX, where leadership and project management skills were integral to the role. Effectively communicated with both crew members and passengers to ensure smooth operations and high-quality customer service. Maintained composure in challenging situations, demonstrating strong crisis management and problem-solving abilities. Gained expertise in task prioritization by coordinating multiple in-flight duties and crew assignments. Developed adaptive leadership skills by leading cabin crew teams, making real-time decisions, and ensuring compliance with safety regulations and company policies.