•Review all incoming requests for proposals to identify key components and possible concerns, and work with Sales team to initiate the proposal process•Work with key functional content experts of the company to develop strategy, comply, and respond to client requirements for Request for Proposal and Request for Information (RFP/RFI)•Respond to 100% of chosen RFP/RFI opportunities, reviewing and re-writing all responses to ensure the best possible marketing approach is used, as well as correct grammar and tone; increased proposal finalist rate from 55% to 79% during the first year on the team •Edit/re-write all content in Qvidian (proposal database) annually and on an as needed basis to ensure the best possible messaging, and add content by identifying gaps in current communications•Assist in development of content analysis reports to report key product information and gaps to the Sales Management Team, along with detailed competitive information and trends in the industry •Perform copywriting and editing for various internal departments as needed

•Developed content for various internal and external writing projects, including Web site content, video scripts, success stories, case studies, white papers, newsletters, letters, E-mail blasts, marketing brochures and communications campaigns •Supported the development and execution of a comprehensive marketing strategy for the transition to a new company name and brand, including new marketing materials and all content for the new Onlife Health Web site (www.onlifehealth.com) •Created internal newsletter for company and transitioned to online news reporting for company intranet; managed the responsibility of soliciting input from internal departments to write and edit news •Proofread and edited all internal and external communications materials; responsible for 100 percent accuracy and consistency throughout all the company’s messaging •Lead corporate training classes for Better Business Writing and Email Coaching using company style guide, AP Stylebook and general grammar rules•Conducted marketplace research for potential market-related conferences to attend and exhibit; coordinated all conference-related activities•Assisted in the development of RFP/RFl responses; provided a semiannual analysis of all RFPs and RFIs received in 2007 and 2008

•Trained and performed many procedures spanning several departments within the company•Developed company’s mission, vision, and value statements alongside the company’s President and CEO and other key company executives•Created important company documents, including program challenges, participant letters, process documentation, various forms, and policy and procedures•Managed participant services department and call center associates, completing such tasks as compiling weekly reports and compiling information for department training materials and policies•Provided support for the client services and participant services departments by answering participant calls and providing technical and instructional guidance

Participated in the 2005-2006 Corrections Corporation of America Marketing and Communications Internship Program•Assisted in the release of internal and external communications, including the company’s website, facility brochures, press releases and company and client newsletters•Supported the planning and promotion of special events by creating themes for events, creating PowerPoint presentations, ordering supplies and coordinating other various setup activities•Coordinated research pertaining to billboard advertising placement for the company’s facilities and worked with outdoor advertising companies to place the advertisements