Savannah D. Email and Phone Number

Drive customer engagement through Salesforce Live web chat to identify travel needs, recommend Norwegian Cruise Line products, and close sales.Educated customers on Norwegian Cruise Line products via web chat, phone, and email.Increased customer retention by 15% through personalized follow-ups and targeted promotions.Leveraged CRM data to identify high-potential leads, improving conversion rates by 20%.Tracked customer progress through the Tableau sales funnel, ensuring timely follow-ups and conversions.

Welcomed all guests promptly, ensuring immediate seating and satisfaction, creating a friendly atmosphere.Ensured accurate order delivery by double-checking orders, minimizing errors, and enhancing customer satisfaction.Optimized table turnover rate by 20% through strategic seating and quick service, directly boosting the restaurant's overall revenue.Implemented upselling techniques, increasing average check size by 10% and boosting overall sales.Enforced health and safety regulations, ensuring a clean and safe dining environment, and reducing customer complaints.

Provided exceptional customer service by assisting customers in finding and selecting products based on their needs, resulting in increased customer satisfaction and repeat businessManaged inventory, replenished supplies, and maintained visually appealing displaysCommunicated rental fees, policies, and procedures to customers clearly and concisely; successfully collected $5,000 in past-due rental feesContributed to over $6.8 million raised for the Lymphoma Research Foundation through the Round it Up for Lymphoma campaign.

Front Desk Agent- 10/2017 – 11/2018Promoted within one year for delivering above and beyond service by anticipating guest needs, actively listening, and being genuinely empathetic. Managed daily operations for a 118-room hotel, coordinating a team of 10 front office personnel.Used PMS Systems daily to manage customer profiles and preferences, analyzing data across Hilton's portfolio for bookkeeping, earnings, sales, and marketingAchieved a record-setting guest satisfaction score of 95% by enhancing customer service training and engagement initiatives..Recruited, trained, and supervised staff members, fostering clear communication channels and offering performance feedback to drive excellence in guest service.