• Direct phone calls and manage mail for 30 Producers and Account Managers• Work on various projects – including one with CFO and Yext to create new database of informationfor all 50 branches to improve search engine optimization• Attend online classes such as CWCA Workers’ Comp seminar – obtained Certified Workers’ CompAdvisor designation

• Attend to needs of faculty regarding technical issues and student needs regarding course anddepartment direction.• Maintain computer lab for student usage and complete service tickets for faculty needs. Complete3-5 service tickets per week.

• Reviewed an average of 5 new business and renewal submissions per day to determine risk andset pricing• Completed a data collection project for a new team that aims to improve staffing for the enterpriseby analyzing the inbox of 30 underwriters• Presented capstone team project to 40 leaders in the company that explored exposures in thecommercial auto lines and presented potential solutions

• Helped at least 10 policyholders per day through various claims scenarios using the EnterpriseClaims System• Approved financing for company needs including paying for repair bills and rental bills up to$25,000• Presented multiple team projects to management that explored various types of new technologiesthat are impacting the insurance industry