Savannah Madamba Email & Phone Number

Mountlake Terrace, Wa, Us

United States

Renton, Washington, United States

Primary Care - Shoreline, Wa

➤ Serving as a key member of the primary care team working with providers, registered nurses, medical assistants, and patient service representatives to manage and coordinate the daily schedule of patient appointments for providers.➤ Managing regional medical director’s schedule, providing patient service and coordination coverage in clinic as needed, and rolling out project coordination activities to meet clinic administrator requests.➤ Acting as the main point of contact for issue resolution during rollout of the new automated phone call system.➤ Assisting in the primary care clinic merge in June 2017 by providing administrative and operational support while working closely with the rest of the care team to adjust as needed for optimum patient care during the transition.➤ Managing incoming calls, electronic messages, paperwork, and fax transmissions from patients, pharmacies, and other providers including routing documents to other care team members as necessary for signatures and timely responses.➤ Coordinating the patient check out process including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals, and authorizing medical record requests.➤ Obtaining pre-authorization from insurance providers as necessary for specialist referrals and imaging, as well as educating patients on accountability for their coverage when choosing between in- or out-of-network care.➤ Using Epic to schedule appointments, input registration, and collect insurance information as well as verifying appointment guidelines and patient availability during the scheduling process to reduce reschedules and cancellations.

Bariatric Surgery - Seattle, Wa

➤Transcribed and processed referrals from work queue, verified patient insurance benefits, and scheduled panel appointments.➤ Managed surgeons’ schedule to organize in clinic appointments, surgeries, meetings, and travel time in Outlook and Epic.➤ Generated daily expense reports, proactively performing reconciliations and quality control.➤ Coordinated individualized patient discharge packets to manage safe transition back into community and home environments.

Float Pool - Seattle, Wa

➤ Provided effective, efficient front office services to patients, coordinated internal and external clinic phone communications among staff, patients, and providers, and corrected registration errors in the patient work queue.➤ Administered co-pay collection from patients, communicated with insurance companies, performed clerical, scheduling, and records activities in support of patients and staff while directing the flow of patients and calls.➤ Generated daily expense reports, proactively performing reconciliations and quality control to ensure accuracy.➤ Oversaw the processing of all patient records and information while also educating patients regarding financial policies and registration requirements.

Seattle, Wa

➤ Supported multiple modules of the Epic software system, including Cadence, Ambulatory, and ADT, both inpatient and outpatient healthcare settings.➤ Provided training to physician and clinical staff as well as delivered support for the right clinical and operational process behaviors as part of the Go-Live process while acting as a primary liaison between work teams and departments.➤ Identified and resolved issues for client staff, provided one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures, and maintained a flexible, calm demeanor as a point of escalation contact.➤ Delivered one-on-one instruction, support, and guidance to end-users during Epic Go Live at assigned clinics or hospital units.➤ Provided help desk support, utilized Footprints ticketing system, led dress rehearsals at primary care offices, and provided at-the-elbow support for assigned Epic applications during Go-Live.➤ Analyzed end user problems to recommend improvements, evaluated workflows, reported concerns or errors, submitted optimization requests, and communicated plans of action to reduce recurrence of ongoing issues.➤ Assisted analysts in resolving end-user issues, facilitated change management functions, and assisted in over 18 Epic Implementation projects at numerous healthcare organizations across the United States.➤ Provided expertise and leadership in both the Epic system at a broad level as well as concentration in modules of expertise to guide customers on projects while making diverse and complex individual contributions.➤ Attended meetings to advocate for the surgery coordinator department, communicated missing functionality within templates needed to perform daily tasks, and implemented new workflow processes for surgery coordinators.

Edmonds, Wa