● Collaborated with benefit vendors and third-party administrators on invoicing, plan documents, claim resolution, benefit utilization metrics, and HCM integration● Supported daily operations such as plan management, compliance, internal/external communications, and employee inquiries throughout company merge resulting in a new benefits package● Led implementation and launch of international employee wellness program amidst company merger

● Conducted new hire orientation, employee onboarding, harassment prevention trainings, and exit interviews on a rotating schedule with HRBPs● Managed employee relations cases, conducted workplace investigations, reviewed warnings and Performance Improvement Plans, and delivered case results to management● Assisted in organization effectiveness for short and long-term goals by reviewing organizational structure, discussing capabilities and potential with employees and managers, and recommending promotions and salary adjustments● Administered over 100 LOAs for employees in multiple states and engaged in the interactive process for employees requesting a workplace accommodation● Aided in office space planning initiatives, headcount planning, and Annual Operating Plan development in partnership with HRBPs, Leadership, and Executives● Worked alongside Environmental Health & Safety Team to identify trends, ensure compliance, and implement effective and proactive safety measures● Served as primary point of contact and support for HRBPs to drive organizational goals and employee wellness initiatives across the country● Led team of twelve contract workers in implementing COVID-19 testing/prevention programs and managing positive case reports

● Onboarded administrative professionals and served as primary contact for ongoing support● Maintained accurate and updated employee information and documentation in HRIS (UltiPro)● Led overhaul and roll out of 90-day review process to automate tracking, communication, and follow up while streamlining the feedback and revision process● Partnered with benefits manager to ensure accurate and timely enrollment, administration, and reconciliation of benefit plans such as United Health Care, Kaiser, Guardian, Lincoln, and Fidelity PSW● Coordinated over 100 timely, motivating, and relevant trainings to support leadership development, employee engagement, and safety/compliance for 250+ employees● Enhanced transparency of HR department by establishing best practices, developing informational resources, creating company-wide communication cadence, and building strong working relationships

● Transitioned hard copy filing and organization structure for over 250 current and former employees to create an easily accessible and maintainable document storage and retention system in HRIS (UltiPro)

● Partnered with client to create business model, obtain licenses, create curriculum, interview 15+ prospective staff and clientele, and oversee daily operations ● Aided in development and maintenance of easy to use, informational website for current and prospective clients● Advised, modified, and integrated individual goals into educational activities, policies, and child behavioral and learning outcomes in close collaboration with parents and staff● Acted as intermediary between clients and director to collect feedback, identify opportunities, and evolve program to best serve customers