Possessed 11+ years of professional experience in the area of collaboration services and Business intelligence, primarily focused on the Life Sciences industry.Successfully led large engagements, operations, migrations, and modernization of applications from on-premise to cloud platforms, with a strong emphasis on process automation.Demonstrated expertise in service management and ITSM processes, including change management, incident management, problem records, and service requests.Managed end-to-end project development activities, ensuring timely deliveries in accordance with defined timelines and quality standards.Worked on multiple programs involving the development and support of on-premises, cloud, and hybrid applications.Possessed domain experience in healthcare and the pharmaceutical industry, encompassing a significant portion of their end-to-end processes.Coordinated with stakeholders to facilitate smooth workflow and identified risks to be addressed.Contributed to site redesign projects and possessed extensive knowledge of DevOps, Agile, and ITIL processes.Participated in service transition activities and facilitated end-to-end process documentation for projects.Ensured strict compliance with SLAs and achieved 100% SLA compliance. Collaborated closely with multiple teams in critical incidents to expedite resolution.With a wealth of experience in technical management, service delivery, and operational leadership, I am confident in my ability to excel in the positions of Technical Manager, Technical Lead or Operations Lead.
Listed skills include Sharepoint Administration, Content Migration, and Customer Support.
