Responsible for the following key areas:• Working in partnership with Graphax customer to overcome their business challenges through the application of technology provided by the Graphax Portfolio (IT Services, ECM and Print Solutions)• Consultation of various Swiss KMUs from acquisition to completion of the project• Traveling to customer sites to determine IT requirements, analysing problems, offering solutions/recommendations and providing training/workshops• Promote change management for existing customersResponsibilities also includes• Organizing and conducting training for other Account Management• Taking over responsibility over the whole IT Consulting Domain ad interim

Responsible for the following key areas of the electronic workplace (eWP):• End-User Computing Management (Hardware & Software)• Service Management / Vendor Management• Release & Change Management (Core Build)• Printing ManagementResponsible for the successful implementation of strategic and operational IT projects • Eltop IT integration (strategic transition project)• IE11 & XenApp Upgrade (operational IT project)Responsibilities also includes• Consulting/managing the business in regards to IT topics• Gather requirements to support a long-term strategy• Assess and realize synergies within the EKZ Group• Responsible for IT budget and to provide cost efficient services

Fujitsu (Schweiz) AG - IT Project Coordinator / Process Mgmt (2014 – 2015)Responsible for the following key areas:• Global Coordinator & escalation point for UBS Server Redevelopment Project "ITRR" • Redesign of the global "Tape Handling" process by taking the global UBS IT standards and legal foundations into account• Assisting in the coordination of IT Change RequestsInformation on further Assignments and Projects on request

Co-Responsible for the IT Shared Domain “Group IT Workplace”, specialized into the following key areas: Software & License Management- Successful integrated Software as a Service within Swisscom AG- Build-Up license reporting processRelease Management (Core Build)- IT Governance Role- Drive continuous improvementsPrinting Management- Successful integration of NewPrinting@Swisscom Project (Follow-Me Printing Service)Service Management / Vendor Management- Co-operation with Swisscom IT Services AG- Service Manager for Swisscom Participants Responsibilities include:- Implementation and recommendation for new and existing business solutions for user device strategy aligned to our clients business objectives. This involves analysing and assessing the impact on workplace strategies and current production environment.- Direct development for latest technology trends and existing solutions based on our e-Workplace strategy.- Coordinate activities across vendor, business and IT resources to achieve deliverables as defined in project plans. - Deliver projects with high quality, within the agreed upon budgetary and time constraints in accordance with business and customer expectations.- Review system documentation to ensure compliance with regulatory, financial, legal and/or departmental requirements.- Responsible for cost reduction initiatives within the “Group IT Workplace” Domain Other responsibilities involved:- Chairman “Service Lifecycle Board”- Deputising “Group IT Workplace” Domain owner - Account Management for PARs (Swisscom Participation Groups)

• Responsible to set up new support portal to enhance customer service experience with our internal User Service Center. • Optimizing customer "Call Back" process on already resolved incidents.• Consultant for integrating a new business division into UBS's ITI standard support model / structure and responsible for integrating the local skills and know how of the APAC Technical Support Centre into the Swiss Global User Support Centre. • Other responsibilities involved:- conducting training for other consultants/supporters; - co-ordination of release & requirement management for the USC's web portal;- perform and define quality reporting for USC and management.

• Working in partnership with UBS employees to overcome their business challenges through the application of technology and improving efficiency and the way in which the department functions, with IT used as a means to achieve this.• Coordination/Training of various Rollouts within UBS EMEA locations for a smooth integration.- WXP Rollout Germany (Frankfurt, Munich), End User Training- Office 200 Roll out Germany (Munich), Coordination of Rollout & End User Training• Other responsibilities involve:- traveling to customer sites to determine IT requirements, analyzing problems, offering solutions/ recommendations and providing training/workshops; - clarifying a client's system specifications, understanding their work practices and the nature of their business; - liaising with staff at all levels of UBS organization; - helping UBS employees with change-management activities, promote understanding and communicate where technology can help; - organizing and conducting training for other consultants;

• Responsible for integrating the local skills of the EMEA Technical Support Centre into the Sydney Global Technical Support Centre. This involved ensuring a seamless migration of the regional technical expertise and smooth transfer of the customer relationship competency in the new environment. • Coordination of the 1st level support problems to various 2nd level and/or 3rd level support teams in different locations globally.• Other work experience within the UBS ITI in Sydney:- Access Control Group (managing/administrating UBS access and accounts);- Request For Services (coordinating of all types of service requests for the regions Zurich, London, Stamford and whole of APAC).