Saveen De Silva Email & Phone Number

Anthesis Ltd is a Gold Channel Partner for both IFS and Infor, two of the world’s leading ERP software vendors. Established in 2009 we sell, support, and implement industry-focused software and services to a global customer base. Our teams can work with you from initial implementation roll-out to upgrades, projects, and 24/7 support using our Managed Services team. We help forward-thinking companies release the value of their Enterprise Applications.- Process Enhancement: Streamline team processes and workflows to optimize customer service efficiency.- Team Management: Lead the Sri Lankan and Bitzify teams, offering guidance and support.- Customer-Centric Approach: Emphasize team involvement in customer service aspects, including problem resolution, feedback, and SLA compliance.- Onboarding Support: Facilitate the onboarding of new staff members, assisting in their adaptation to Anthesis team culture. - Team Development: Assist the team with work-related and HR inquiries and coordinate team-building events.- Relationship Building: Establish relationships with both permanent and contract team members in Sri Lanka.- Customer Liaison: Act as a primary point of contact for customers, taking ownership of actions in regular meetings.- Process Adherence: Introduce and ensure adherence to process and ticket handling procedures.- Monitoring and Progress: Conduct regular 1-2-1 meetings with team members to track ticket progress.- SLAs: Effectively deputize as needed and maintain SLAs for ticket management.- IFS Functional Consultancy: Investigate and resolve support tickets in the areas of finance, supply chain, permission and project.

Colombo, Western, Sri Lanka

- Coordinating all Operational Support activities, so that these are performed efficiently and effectively.- Performing a number of proactive, confirmatory checks across a range of markets and tools to ensure that all the systems in scope are healthy and ready for the business day.- Taking ownership of any issues arising from the Operational Support checks and liaise with Support teams and management, as required. Manage, escalate, and follow-up the incidents through a structured incident management process.- Providing all stakeholders with updates on the health of the systems in scope at predetermined checkpoints.- Using correct processes/procedures, tools, RACIs, SLAs, and escalation models.- Performing proactive customer alert management and event logging to help ensure appropriate levels of service quality are consistently and predictably delivered.-Providing continuous service improvements with a focus on, among other aspects, automation.- Acting as the main liaison between management and the team members.- Coordinating the training of members of staff and act as a role model.- Assisting managers with people management in way of 121s, training programs, mid-year and end of year review input, and development opportunities.- Expanding the scope of the team by introducing new checks.- Creating accurate and clear procedures for any new checks introduced.- Assisting management with any ad hoc requests, as required.

Sri Lanka

- Managing 24/7 team and working closely with the clients andother stakeholders.- Identify business requirements and involving in continuous processimprovement.- Support with ERP systems and other applications.- MI creation and reporting.

Sri Lanka

•Managing the 24/7 global service desk (5 support teams) - FollowingProject Management methodologies to achieve all the project goals withinthe given constraints.•Responsibilities include; Stakeholder and communication management,Daily standup meetings, Managing team member issues, Supervising teammembers' performance through KPI system and monitoring continuousImprovement in the support team.•Managing entire ERP project operations with a view to achieve businessobjectives and ensure optimum utilization of available resources.Responsible to research for new updates of the ERP system in relation tothe business domain and enhance the IT Infrastructure.•Holding a Project Lead position of an ongoing Project - Responsible of theservice delivery within the agreed service levels. Preparation andcommunication of management reports ensuring effective, proactive andreactive support services for the client.•Interacting with users and management by calling the meetings to providethe solution.As a IFS ERP Functional Consultant :-• IFS ERP Consultancy and support work for various global clients.• Coordination of activities between the customer and the consultants.• Identification the requirements and providing specifications for• customizations based on the unique requirements of the customers.• Definition of process flows, process mapping and improvements.• Preparation of user manuals and user guides.• Identifying, deploying and improving the reporting.

Sri Lanka

Master Of Business Administration - Mba, Business Administration And Management, General

Project Management Professional (Pmp), Project Management, Certified

Foundation Level, Foundation Level

Bachelor Of Science - Bs, Management Information Systems, General, 2Nd Class Upper (Gpa - 3.37)

Final Project - Improvment of the Security features of Credit Card Transactions at Commercial Bank of Ceylon PLC

Mathematics