Saverio Ferme Email & Phone Number

San Mateo, Ca, Us

Currently spearheading customer success, post-sales, and general operations subject matter expertise for newly created investment firm focused on post-VC-funded fintech and digital banking companies valued up to $30M. Perform due diligence on potential acquisitions, assessing potential for performance improvement and investment viability. Provided expert knowledge on recently acquired fintech AI company.

Foster City, California, Us

Initially recruited to develop LATAM and strengthen North American region following IPO of $130M Business Spend Management SaaS firm, which has grown to $1B. Promoted to drive operational efficiencies and competencies focusing on improving financial performance across service sales, delivery, success, support, and managed education and payment services. Accountable for P&L, PMO, customer intelligence, community experience, knowledge management, services marketing, and solution management. Drove 200% growth within education services and 85% revenue growth in payment services through development of forecasting and capacity models. Created community experience practice accountable for direct and digital engagement with customers across company websites, monthly newsletters, 60 to 70 user groups, 80+ webinars, onboarding, and 20+ improvements in voice of the customer initiatives. Established digital transformation program to digitize functional processes including AI powered solutions such as Success, LMS, Customer Outreach, PSA, Contracting, Enterprise Search, and Case Management. Instituted PMO practice across the company, which encompassed annual roadmap governance across post-sale functions. Created Enterprise M&A framework, developed migration plans for $96M M&A legacy solution portfolio, and adopted framework across Exari, Bellin, Llamasoft, ConnXus, Pana, and Yapta acquisitions.

Foster City, California, Us

Oversaw all states west of the Mississippi, comprised of SMB to Fortune 100 companies. Simultaneously, charged with growing $1.5M LATAM region. Charged with establishing standard practices across immature customer-facing teams to meet financial delivery and renewal targets, which was critical to company’s growth from $130M to $400M within two years. Achieved market-leading 94% to 95% Gross Renewal Rate and 99.9% on-time renewals by clearly defining and establishing standard success engagement practices, toolkit, and customer lifecycle for business unit. Improved upsell/cross-sell growth from 5% to 20% by building strong relationships, realigning staff, and emphasizing collaboration across revenue generating functions.

New York, Ny, Us

Led competency development, maturity, cost-efficiency, and risk mitigation engagements. Accountable for business development and delivery of engagements ranging from $100K to $9M. Designed and planned a carve-out for a $1B telecom services company into two separate entities. Achieved $146M in savings by restructuring healthcare company’s $1B financial, organizational, and functional areas. Met board of directors’ mandates, completing engagement in 18 months. Interim CIO led risk mitigation and productivity improvement for $100M biopharma firm, which was subsequently sold to Pfizer for $1.5B. Established standard technology runbook, instituted disaster recovery practices, and guided selection of managed service firm to complement staff.

San Jose, Ca, Us

Recruited to seed-level startup to set up R&D operations for cloud infrastructure management software. Negotiated with hardware and software vendors and developed lab for engineering and testing platform. Established Agile development processes leading to first board demonstration within four months. Instituted recruiting practices, more than tripling the size of the R&D organization.

San Jose, California, Us

Transitioned on-premise platform to SaaS and 150+ person organization to Agile SCRUM. Standardized sustaining and quality programs leading to reduced defect backlog of 70% in 10 months and increasing customer satisfaction from 5.83 to 7.62 in two years. Led re-architecture of platform to modern user experience. Established Clarity PPM development group in China, achieving 40% – 60% organizational split between onshore/offshore (China/India).

Austin, Texas, Us

Progressed from individual contributor role in what was a $1B corporation to Senior Director within $49B software company. Established logistics applications offering from the ground up. Created software development’s first sustaining engineering team dramatically reducing backlog 6x. Concept embraced across ERP applications, resulting in the establishment of Oracle’s first Indian development team.

Bachelors, Computer Science

Computer Science