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Savita Gupta Email & Phone Number

Key Account Manager / Customer Success Manager || Driving Customer Excellence & Retention Strategies || B2B SAAS at LeadSquared
Location: Mumbai, Maharashtra, India 7 work roles 1 school
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Current company
Role
Key Account Manager / Customer Success Manager || Driving Customer Excellence & Retention Strategies || B2B SAAS
Location
Mumbai, Maharashtra, India
Company size

Who is Savita Gupta? Overview

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Quick answer

Savita Gupta is listed as Key Account Manager / Customer Success Manager || Driving Customer Excellence & Retention Strategies || B2B SAAS at LeadSquared, a company with 357 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Savita Gupta.

Savita Gupta previously worked as Key Account Manager at Leadsquared and Customer Success Manager at Talentrecruit Software Pvt. Ltd.. Savita Gupta holds Master Of Computer Applications (M.C.A.), Computer Applications from The Navinchandra Mehta Institute Of Technology And Development.

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Profile bio

About Savita Gupta

I have the experience of working with SAAS company, Applicant Tracking System, B2B eCommerce & digital pharma CRM platform and found the role assigned to me challenging and rewarding.I strive for enhancing the customer experience and work towards ensuring that the clients receive seamless service experience and serve as an trusted advisor,share insights and continually seek opportunities for growth to make my clients as strong and successful as possible.I work as an team manager representing the face of the organization to the clients and responsible for escalations,commercials, implementation of projects, renewing and expanding existing customer revenue across the key companies and generating new client for business development through sales demos.I work closely with the Product ,Business analyst team and the IT development wing in gazing new requirement from the clients, solution orientation,documentation and ensure in the timely delivery of the project .App training to the sales force during the launch of project.I'm a jack of all trades and master of one. Get in touch we can geek about relationship management, product management, business strategies and sales

Current workplace

Savita Gupta's current company

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LeadSquared
Leadsquared
Key Account Manager / Customer Success Manager || Driving Customer Excellence & Retention Strategies || B2B SAAS
bangalore, karnataka, india
Website
Employees
357
AeroLeads page
7 roles

Savita Gupta work experience

A career timeline built from the work history available for this profile.

Key Account Manager

Current

Mumbai, Maharashtra, India

Ensured 100% customer retention by overseeing successful adoption and integration of LSQ platform across diverse client portfolios.Developed and maintained a robust pipeline of opportunities from accounts, encompassing short-term gains and long-term strategic partnerships.Deeply understood each customer's business objectives across organizational levels.

May 2022 - Present

Customer Success Manager

Talentrecruit Software Pvt. Ltd.

Mumbai, Maharashtra, India

Led full-cycle implementation and efficient onboarding of new clients, ensuring maximum product adoption through comprehensive education on features and processes.Collaborated with the Business Development team to design tailored solutions that best met clients' requirements, enhancing overall satisfaction and success.Fostered continuous engagement with.

Feb 2021 - May 2022

Senior Executive

Mumbai, Maharashtra, India

Aiding Product Managers in the design, development, and management of new and existing products, along with planning and execution of new product releasesEngaging with Product Managers for the development of new functionality and for customization of existing functionality. Participating in specification reviews and creating user storiesHelping in the.

Jun 2019 - Jun 2020

Assistant Customer Success Manager

Mumbai Area, India

Develop business architecture documents using requirements such as scope, processes, alternatives, and risksAnalyzing client’s business requirements and processes through document analysis, workshops, and workflow analysisEngage client to gather software requirements/business rules, and ensure alignment with development teamsTranslate stakeholder.

Dec 2016 - Jun 2019

Sr. Specialist - Quality

Sutherland Global Services

Mumbai Area, India

  • Conducted performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers
  • Provided feedback to non-achievers on ways to improve work performance
  • Monitored daily functions of the call center and ensured smooth operation of all activities, and resolved issues, if any
  • Verified compliance of call center activities with the prescribed rules and regulation, and took corrective measures in case of discrepancies
  • Identified areas and opportunities to upgrade quality standards within management processes and systems
Jul 2013 - Oct 2015

Operations Executive

Ibm Daksh Business Process Services Pvt. Ltd.

Mumbai Area, India

  • Provided assistance to customers by answering telephone inquiries and requests
  • Provided information in tracking, facts gathering, and problem solving
  • Escalated customer issues that are beyond the support manifest
  • Contacted various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customers’ inquiries
  • Mediated customer issues on behalf of the customer
Apr 2006 - Sep 2008

Sr. Associate

Mumbai Area, India

  • Received inbound calls from customers
  • Answered customer questions, as well as questioned customers to obtain full understanding of what information is being requested
  • Documented all calls with regards to customer inquiries accurately using Call Tracking System
  • Provided quality customer service on every call
  • Communicated clearly and effectively with customers
Nov 2005 - Apr 2006
Team & coworkers

Colleagues at LeadSquared

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1 education record

Savita Gupta education

  • The Navinchandra Mehta Institute Of Technology And Development
    The Navinchandra Mehta Institute Of Technology And Development
    Computer Applications
FAQ

Frequently asked questions about Savita Gupta

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What company does Savita Gupta work for?

Savita Gupta works for LeadSquared.

What is Savita Gupta's role at LeadSquared?

Savita Gupta is listed as Key Account Manager / Customer Success Manager || Driving Customer Excellence & Retention Strategies || B2B SAAS at LeadSquared.

Where is Savita Gupta based?

Savita Gupta is based in Mumbai, Maharashtra, India while working with LeadSquared.

What companies has Savita Gupta worked for?

Savita Gupta has worked for Leadsquared, Talentrecruit Software Pvt. Ltd., Bizongo, Cirrius Technologies Private Limited, and Sutherland Global Services.

Who are Savita Gupta's colleagues at LeadSquared?

Savita Gupta's colleagues at LeadSquared include Megha Ranjere, Vineet Sharma, Vignesh Prabhu, Ananya Soie, and Prerna Joshi.

How can I contact Savita Gupta?

You can use AeroLeads to view verified contact signals for Savita Gupta at LeadSquared, including work email, phone, and LinkedIn data when available.

What schools did Savita Gupta attend?

Savita Gupta holds Master Of Computer Applications (M.C.A.), Computer Applications from The Navinchandra Mehta Institute Of Technology And Development.

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