Savitha Radhakrishnan Email & Phone Number

United Arab Emirates

Al Khail

 Taking ownership for queries from first contact to resolution.  Development, maintenance and retention of customer relationships Being the first point of contact for Customer complaints and handle all cases to the satisfaction of customers in short time Handling escalated and upset calls, maintained and updated the outbound call reports Processing Registration as per company & RTA standards with maintaining the wait time as per the KPI  Handling cash transactions at the counter and tally at the end to ensure the proper updation with ERP system Arranging Practical training as per student convenience and also cancellation or rescheduling as per students need Handling transfer out students by sorting out the reasons, solving problem and thereby retaining business

Cochin Area, India

 Providing customized services as per the requirements of each client and selling all-inclusive packages with detailed itinerary Planning a tour taking care of the requirements of the clients like their place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location, etc. Working as troubleshooter for guests while Supervising investigation as well as resolution of internal plus external client issues Managing relationships with vendors of direct travel like Hotels, car rental and hotel etc. Maintaining good rapport with sales team of hotels and expertise in hotel rate contracting’ Coordinating agent business effectively sending them discounted & promotional packages weekly Managing the team while establishing operating goals and plans. Providing induction & training for new joiners To identify and evaluate various options available for travelling & accommodation

Kottayam Area, India

 Greet and register incoming guests and Perform all check in procedures for guests on an everyday basis Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards. Administer and manage cash handling responsibilities, Process guest folios and collect payment Maintaining efficient and effective flow of information with guests and all internal departments. Assisting guests with any inquiries regarding local entertainment, restaurants or transportation. Handle additional duties as needed by guests or management.

Coimbatore Area, India

 Responsible for Receiving Walking Patients and Performing registration procedures Handle patient with Personal care and ensure patient delight Handle the patient’s enquirers and guide the patient properly Give appointments to patients. and Make sure that that all facilities provided for customers are available and functioning without hitches.

Master Of Business Administration - Mba, Hospitality Administration/Management, First Class

Bachelor Of Travel And Tourism, Tourism And Travel Services Management, First Class

Bachelors degree in Travel & Tourism

Btec Higher Level Certificate In Aviation ,Hotel & Travel Management, Avaiation, Travel & Hotel Management, Pass

Activities and Societies: Debate, Speech, Interpersonal Skills, Communication Skills BTEC Higher National Certificate in Aviation.

Bachelor'S Degree