• Drive and mentor projects for CMMI 2.0 DEV and SVC, particularly for High Maturity practices with statistical analysis• Drive customer satisfaction, compliance & continuous service improvements for South East Asia and Japan regions• Conduct regular governance with the delivery and quality team to review performance metrics and address key customer concerns proactively.• Lead and guide the quality and delivery team to comply and achieve Wipro & customer quality parameters. • Regular customer engagement on service improvements & business value delivery, along with delivery leaders.• Conduct data analysis/ benchmarking studies, provide inferences & recommendations and sharing best practices.• Mentor quality managers to drive continuous improvement initiatives – lean, six sigma projects and demonstrating value to customers.• Conduct training sessions for larger quality team on various topics like - Understanding SoW, performing Reviews, etc

- Assessment Team Member for CMMI 2.0 Dev and SVC- Program Management and Implementation of CMMI High Maturity practices for COMM BU- Transition of large ADMS engagements for communication service provider and Media client- Productivity Improvement using six sigma and lean techniques- Software Quality Assurance activities- Customer Satisfaction Surveys and Improvement- Defining metrics & measurements suitable for the business - Quality assurance activities for projects following Agile Scrum methodology- Performed SPoC role for Balance-to-Go efforts, Underrun/Overruns tracking and cost takeouts for GMT BU

Senior Quality manager for accounts in COMM BU. GMT BU - Media and Communications vertical

Quality Assurance Manager for various accounts in GMT BU - Alcatel Lucent

Developer and Module lead in various projects of Client - Nortel Networks