Kimberly Saving-Sherman Email & Phone Number

Atlanta, Ga, Us

Remote

✓ Consult on Banner Student, Banner Accounts Receivable, and Banner General✓ Act as project manager (internal and external) for Banner implementation projects✓ Design new applications for Banner Non-Student Accounts Receivable✓ Design report specifications✓ Assist clients with moving back to baseline functionality

Remote

Navigator Management Partners acquired the consulting services division from rSmart on 10/9/2014.✓ Design services for the KualiCo Grants and Research Management Suite✓ Demonstrate a great sense of responsibility and reliability for proposed plans and solutions; formulate innovative solutions during the sales cycle that meet or exceed the internal and external client expectations✓ Make recommendations to KualiCo on necessary software features based upon feedback from the client base✓ Keep all services assets updated for the KualiCo Grants and Research Management Suite✓ Manage KualiCo Grants and Research Management Suite projects by: ✓ Setting budgets and agreeing project time scales and deadlines with clients ✓ Holding weekly internal and external meetings on progress ✓ Managing staff to ensure that all milestones are achieved within the agreed timeframes ✓ Ensuring effective quality control processes are in place to monitor deliverables produced. ✓ Maintaining client relationships ✓ Responsible for identifying, analyzing, measuring and managing project risks ✓ Ensuring that projects conform to Beacon methodology and required standards ✓ Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business ✓ Keeping accurate administrative records of expenditure, accounting, costing and billing. ✓ Assisting the technical team in their design and development tasks ✓ Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources

Remote

rSmart's Services Division was purchased by Navigator Management Partners. At that time, rSmart had 50 employees. ✓ Prepare financial and staffing reports to support appropriate staffing levels.✓ Advise senior management on issues related to your organizations performance, adjust as appropriate.✓ Conduct semi-annual performance reviews with your staff to help them grow and achieve amazing results for their clients and themselves. Mentor new and existing staff to help them achieve results consistent with rSmart's mission and values.✓ Manage the department with an eye toward repeatable processes and simple but highly effective methods and tools.✓ Maintain an understanding of the Kuali products, their product lifecycle and staffing skills required to support their implementation needs.✓ Design services for the rSmart Grants and Research Management Suite.✓ Manage and develop the research administration implementation consultants.✓ Demonstrate a great sense of responsibility and reliability for proposed plans and solutions; formulate innovative solutions during the sales cycle that meet or exceed the internal and external client expectations.✓ Manage rSmart Grants and Research Management Suite projects by:✓ Holding weekly internal and external meetings on progress.✓ Managing staff to ensure that all milestones are achieved within the agreed timeframes.✓ Ensuring effective quality control processes are in place to monitor deliverables produced.✓ Maintaining client relationships.✓ Responsible for identifying, analyzing, measuring and managing project risks.✓ Ensuring that projects conform to rSmart implementation methodology.✓ Keeping accurate administrative records of expenditure, accounting, costing and billing.✓ Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.

Fairfax, Va

✓ Utilize acquired knowledge and skills in handling various professional services financial commitments, along with meeting and exceeding all billable heads utilization target✓ Evaluate monthly performance on financial targets and carry out mitigation strategies✓ Demonstrate a great sense of responsibility and reliability for proposed plans and solutions; formulate innovative solutions during the sales cycle that meet or exceed the internal and external client expectations✓ Work with product management and marketing to ensure alignment of developed solutions with market demands along with needs center consultants to reconcile services components of portfolio and price guide to ensure solutions and solution based pricing for area represented✓ Make recommendations on necessary software features based upon feedback from the client base✓ Provide timely resolutions to client resource needs, securing high levels of customer satisfaction✓ Keep all sales collateral updated for respective area, such as SOWs, FAQs, proposal general description, pricing strategy, solution sheet, clarity plans, and services summaryCAREER HIGHLIGHTS✓ Played a major role in ensuring achievement of MBO: Business Development ‘influence’ target✓ Guaranteed delivery readiness of respective consulting center as well as the improvement of time to value and total cost of ownership✓ Executed superior interpersonal skills in coordinating with Customer Relationship Managers to assist in business development as well as with consulting center managers and product managers to support business development needs✓ Redesigned how the Student Administrative Services solution is proposed and sold to new clients, which lead to a greater number of sales to smaller institutions✓ Delivered exemplary service that led to a promotion from interim practice manager

✓ Organized and facilitated training on Banner Accounts Receivable (AR) and Banner Student for consultants✓ Provided accurate answers and presales support to questions on Banner AR, Banner Student, and fsaATLAS services from sales staff, customer relationship managers, and project managers✓ Offered appropriate recommendations on the type of training or consulting a client needs and the best consultants for assignments✓ Guaranteed proper workforce by accomplishing thorough review of supply and demand reports✓ Made sure that the right consultant is assigned to the right project by discussing consultant assignments with the Resourcing TeamCAREER HIGHLIGHTS✓ Participated in various meetings, such as Banner Core Team meeting, fsaATLAS product quality meetings, Banner Student 360 meetings, and the like, to assist with product and service improvement✓ Took part in improving service delivery by clarifying it to employees and restructuring it when necessary✓ Contributed in increasing employee satisfaction by listening to them and acting upon recommendations✓ Led team in providing utmost client satisfaction and outcomes by working with clients, project managers, customer relationship managers, and consultants✓ Led efforts in meeting targets and boosting fourth quarter revenue by increasing billable assignments✓ Contributed in increasing the 2010 fourth quarter billable percentage for 48 consultants from 50% to 79%✓ Proficiently developed and executed 8-week training program for new employees✓ Awarded the Sapphire GEM (Great Employee Moments) Award for the exemplary work done as Interim Practice Manager

✓ Established and supervised a team of 19 highly-qualified, cross-functional, technical and functional consultant supporting projects to successful completion✓ Managed and coordinated performance evaluations, salary planning, timesheet approval, expense report approval, purchase requisition submission, and problem resolution with project managers✓ Developed and administered performance improvement plans, along with goals and objectives specific to each consultant✓ Performed HR duties, such as interviewing and recommending the hiring of new Banner Student consultants✓ Organized and administered monthly conference calls to Banner Student and Banner AR consultants for product functionality discussions✓ Directly responded to Banner AR and Banner Student inquiries from account managers and project managersCAREER HIGHLIGHTS✓ Facilitated training on Banner AR for consultants while modifying training materials created by Training Services to better match how Banner Student and Banner AR is used and set up✓ Delivered exemplary service in providing presales support for Banner Student and Banner AR✓ Awarded qualified consultants with certifications to conduct classes in the virtual classroom internally (for consultants) and externally (for clients) using Raindance (InterCall) and WebEx✓ Offered well-thought-of recommendations for skill development, additional responsibility, promotion, or dismissal upon thorough monitoring of employee performance

✓ Established and supervised a team of 19 highly-qualified, cross-functional, technical and functional consultant supporting projects to successful completion✓ Managed and coordinated performance evaluations, salary planning, timesheet approval, expense report approval, purchase requisition submission, and problem resolution with project managers✓ Developed and administered performance improvement plans, along with goals and objectives specific to each consultant✓ Performed HR duties, such as interviewing and recommending the hiring of new Banner Student consultants✓ Organized and administered monthly conference calls to Banner Student and Banner AR consultants for product functionality discussions✓ Directly responded to Banner AR and Banner Student inquiries from account managers and project managersCAREER HIGHLIGHTS✓ Facilitated training on Banner AR for consultants while modifying training materials created by Training Services to better match how Banner Student and Banner AR is used and set up✓ Delivered exemplary service in providing presales support for Banner Student and Banner AR✓ Awarded qualified consultants with certifications to conduct classes in the virtual classroom internally (for consultants) and externally (for clients) using Raindance (InterCall) and WebEx✓ Offered well-thought-of recommendations for skill development, additional responsibility, promotion, or dismissal upon thorough monitoring of employee performance

✓ Handled all aspects of the transfer student orientation for the fall and spring semesters.✓ Designed and taught a transfer seminar course to assist in the retention of transfer students.✓ Coordinated an early warning system for contacting students to get them academic or psychological assistance.✓ Managed a caseload of academic advisees, a large number of which are probationary and undecided students.✓ Taught a freshman seminar course designed to assist in the retention of the freshman population.✓ Chaired the selection of advised the AHANA and Goizueta Scholars (minority leadership scholarships).✓ Collected and prepared the attrition data from the previous year, using MS Excel and MS Access, and participated in the retention committee to analyze the data.✓ Interviewed and assisted all students who fell below full-time status.✓ Coordinated the administration of the ACT four times a year at Spring Hill College.✓ Acted as the liaison for the Student Development Office to Student Life.✓ Alerted professors to student absences related to deaths in the family, sickness, etc.✓ Presented probationary students to the Academic Standards Committee for permission to continue at the college.✓ Coordinated exit interviews, academic leave, and medical withdrawals.

✓ Managed daily activities at advising centers on the Schaumburg and Chicago campuses.✓ Supervised four (4) academic advisors, two (2) secretaries, one (1) part-time secretary, and one (1) student.✓ Created TORCH (Tools on Redefining Class Habits) program for at-risk, probationary, and reinstated students.✓ Implemented a midterm progress report program for faculty to report midterm grades for at-risk students.✓ Restructured Schaumburg campus academic advising center.✓ Chaired the Educational Sessions committee for New Student Orientation.✓ Represented the Advising Centers at the Schaumburg Enrollment Services Committee.✓ Conducted research on faculty advising at Roosevelt University.✓ Trained academic advisors and faculty advisors on requirements for each of the Colleges.✓ Used Banner Student and MS Access to create reports on different aspects of the student population to increase student retention.

✓ Designed Options program to assist undecided students with choosing a career/major using Holland's Theory of Types, goal-setting, and decision-making skills.✓ Advised students on campus resources and on college and major curriculums.✓ Interacted with all areas of the university to assist in creating and implementing an orientation for new students.✓ Updated and created new advising forms and the Advising Center web page. ✓ Assisted in reinstating academically suspended students and assigned to them to give guidance and support.✓ Assisted in developing the new student orientation program and acted as a mentor for nine of these new students.✓ Developed a major exploration fair in conjunction with Career Services. ✓ Used Banner Student and MS Access with Object: Access views to create reports on different aspects of the student population to increase student retention.

Msed, Higher Education Administration

Bsba, International Business

Activities and Societies: Marching Band, Concert Band, Symphonic Band, Chamber Orchestra, Symphonic Orchestra, Chorus, Resident Hall.