Savio Cardoz Email and Phone Number

Collect documents from reception & Tally them from system reportCiti ledger folio-to be check with backup & all supporting bills to be attachedCredit card folios -cross check with charged credit card slip attached with folioMini bar & Laundry bill-to check proper postingPaid out/Refund- cross check with reg card signatureAll check out folio registration card to be receivedRebate & AllowancesCheck rate of all arrivals with backup documentsRate change reportComplimentary room report- backup to be attached with reg cardCash count report on daily basis-signed by the both cashierTake the reports from night club & post the credit card transaction in pm foliosF&B bills check with settlement reportVoid bills to be checkDTCM report to be tally on daily basisSend Daily revenue report Night Audit Discrepancy-mail to income auditor, FC, AFC on daily basisPerform Night manger duty in his absence by generating and sending daily reports as per protocol.

Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.Takes care of the front desk operation including guest registration, room assignment and check-out procedures.Financial Performance (Up selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training, Team Leading.Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Have a good knowledge of all systems and standard operating procedures of front office.Ensures that guest documentation and information is available and up-to-date.Operation System : IDS PMS

• Welcoming & Greeting all the guests with a pleasant smile.• Handling Guest Check-Ins / Check Outs in a smooth manner.• Handling the busy switchboard by answering all calls and taking messages/ transferring calls.• Doing the entire Guest Reservations / Room bookings.• Arranging Guest travel schedule (Pick up / Drop) as per flight info.• Assisting the guest on sightseeing locations and arranging travel tours / Sightseeing for the guest.• Handling all the cash accounts / cashiering. • Doing entire Night Audit process as per hotel standard.System : IDS PMS

• Arranging Travel Tours / Sightseeing for the guest • Handling the entire guest Arrivals / Departures.• Handling Cashiering• Answering telephone calls and queries promptly • Arranging and Scheduling guest transport to the airport and back

Industrial Training / specialized in Front Office Department under fidelio system.